No need to go to this hotel

Written: 22 july 2010
Travel time: 6 — 19 july 2010
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 5.0
Cleanliness: 5.0
Food: 8.0
Amenities: 5.0
Recently returned from a magical trip to Sri Lanka. The week was spent on excursions and moving from south to north (Colombo-Trincomalee). The second week we rested in 2 hotels - Chayaa Blu and Nilaveli Beach. Chaaya 5 days, Nilaveli 2.5 days.
I must say right away that the second hotel spoiled the impression and the last days thoroughly : -(
Cons of the hotel:
- old rooms (we had a family room - 3 rooms, 2 bathrooms, our own courtyard, kitchen), old furniture, poor lighting, the room is dark all the time and completely uncomfortable.
- terrible service (during cleaning they didn’t replace the towels that hung and lay around anywhere, they didn’t put a sheet on one bed, they cleaned it somehow, they reacted slowly to subsequent calls)
- not a very varied diet. I really didn’t like that the open-air restaurant is under the roof, that is, it’s hot, and the food in the containers is right there. On sweets and fruits - flies : -(

- i. e. in the hotels of Sri Lanka there are no animators, shops, and other entertainment, sometimes you want to watch TV.
One program worked and that one was bad. We called the reception and asked - why do we need a TV? It turned out - there are discs with films, you can rent. This is not mentioned anywhere in the issue.
- on the beach a couple of mushroom umbrellas. Of course they are always busy. There are few shadows, nowhere to hide. There should be mattresses and towels on sun loungers (issued). But to find a beach-boy with this stuff is unrealistic.
Only 2 out of 4 showers are open.
On the territory there are plastic tables and chairs. Dirty to the point of impossibility - with stains of food and drink.
Somehow too many unpleasant little things : -(

Only the tennis area is good - a lot of trees and awesome king prawns in a bar on the beach.

But in Chaaya ...White building, white furniture, exit from the room on the 1st floor - a porch and immediately a pool. A new hotel and you immediately feel it. Cleaned well, right.
The restaurant is outdoors with fans, but all the food is in an air-conditioned room.
Greater selection of juices and generally better food. Service in general is much better. The older children watched a channel with films in English all day long.
Yes! and even in the rooms - Internet!
We were with a child 3.8 years old - who is interested in the "children's theme" - I will answer with pleasure.

So, if you go to Trincomalee, it's better to go to Chaaya Blu!
Translated automatically from Russian. View original