Воровство на ресепции отеля Theft at the hotel reception

With this review, I want to warn potential guests of this hotel about the egregious case of theft of money, and not from the room, but directly at the hotel reception !! ! There are no safes in all rooms and there are warnings from the administration that the hotel is not responsible for valuables left in the rooms. So the storage of valuables and money is possible only in the safe at the reception. Although, as we have seen from our own experience, money is very easy to steal from this safe!!!
But first things first. Stayed at the hotel from May 11 to May 20.2014, the hotel is rather shabby, the rooms were not seen, and the old bungalows are cramped and dark, smelling of damp. The clearings in front of the bungalows and the terraces themselves are not conducive to the desire to sit outside before going to bed with a cup of tea. The territory of the hotel itself is green and well-groomed, everything is as in the photo. We had a Super Delux Cabana room in the new part of the hotel. Quite spacious and nice room, with a comfortable terrace and a beautiful view of the courtyard. I was very surprised that instead of shelves in the closet there were just boards that were not treated with anything - unplaned boards. The condo didn't work very well either. But I did not want to pay attention to such trifles. Room cleaning was of high quality and not noticeable.
Our breakfast was included in the price. The waiter brings fruits to everyone on a plate, one hot dish of 3 to choose from and an unlimited buffet: cheese, 2 types of sausage, olives and tomatoes. There are breakfasts and a la carte, but for the money. Although the hotel had at most 10 people, I don’t even want to talk about the slowness of service, we simply took it as a fact. After a couple of days, the buffet was closed and everyone began to bring cheese and sausage on a plate. And a day later they began to bring already 1 plate for two. When asked why this is so, the answer is that the rest is for the money. After our dissatisfaction, they began to bring everyone a plate of sausages with cheese. But somehow it became disgusting, they begged...... albeit for their own money. We also had dinner sometimes at the hotel. Here it is worth saying that the cooking in the hotel was excellent, everything was very tasty!! ! True, at dinner, every day, the list of dishes from the menu was reduced and the choice became less and less. But these are also trifles, compared with the overall wonderful impression of traveling in Sri Lanka.

And then the last day came, or rather evening, in the morning we were happy to fly to the Maldives to continue our journey.
Now about the most important thing. When we checked into the hotel, we left all the money in the safe at the reception. They give you a zippered bag with the room number, you put your wealth in it and the administrator puts it all in the safe. If you need money, they give you this bag, you take how much money you need and give the bag back. To questions about the reliability of this method of storage (and there is simply no other way in the hotel !! ! ) and requests to make an inventory, in response there were only smiles with assurances that all this is very reliable, and they do not make an inventory at all! After the last supper we went to collect our money. And, oh horror, having received this bag and counting the money, I could not believe my eyes, there was not enough 2800 $ !!!!! ! Yes, yes, 2800$!!!! ! When asked where the money is, they answered us already without smiles that this cannot be, we are joking, we were mistaken, something is always wrong with the Russians and everything is like that. In general, these are our problems, not the problems of the hotel !! ! How it is? ! We give the hotel our money for storage, the money disappears at the reception !! ! and the hotel has nothing to do with it ??? ! The manager was not going to come to the hotel and we went to the police. They spent a lot of time explaining all this, the police are not at all interested in the problems of some tourists. They forced the police to come to the hotel at night. Again, long proceedings at night in the hotel. All this instead of calmly packing your bags while sipping Baileys. At 7 in the morning we again went to the police already with representatives of the hotel, who, by the way, refused to take us to the police in the hotel's car. We were running out of time, the plane was in the morning, at 12 o'clock, I don't remember exactly. The police again had a long showdown, some empty conversations, talking with the hotel manager on the phone, but he didn’t deign to come.
The result of these proceedings: we are offered not to pay the bill for the hotel, dinners and transfer to and from the airport, which we booked at the hotel, in total in the amount of about $ 1300. Like a sop thrown, or agree to it, or get nothing at all. True, as soon as we returned to the hotel, we were immediately offered to pay for the transfer and sign a letter that the incident was over. We beat out the free transfer promised by the police in exchange for signing this letter. More and more disgusting. . .
As a result: a terrible mood, frayed nerves, humiliated dignity, spoiled impressions and a net loss of $ 1.500 in money. Do you need such a hotel? You can try your luck, because not everyone is stolen. Hee hee hee. Although, the behavior of the staff clearly shows that this theft is not the first time !! ! Think carefully if your choice fell on this hotel !! ! Good luck everyone and be careful.