Surprised by the service

Written: 6 october 2011
Travel time: 26 september — 4 october 2011
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children; For recreation with friends, for young people
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 4.0
Cleanliness: 9.0
Food: 4.0
Amenities: 9.0
The hotel is located close to bus stops with easy access to both Budva (5 minutes) and Sveti Stefan (15 minutes), as well as two supermarkets.
The territory of the hotel is well-groomed, beautiful and large. There are 2 swimming pools, a tennis court. Access to the beach directly from the hotel. The sea is clean.
We stayed in a standard double room with a sea view. The room is excellent, spacious and bright. The air conditioner worked properly. The room had a balcony like a terrace (about 3x3 meters). On the balcony there is a table, 2 chairs and 2 sun loungers. Isn't that a thrill! There was also a free safe in the room. The bathroom has a hairdryer.
The room was cleaned daily, towels changed daily. The only thing: there is no kettle, cups, any plates in the room. Maybe this is unnecessary for "all inclusive", for the rest it is desirable.

And now the food! 9 days ONE AND THE SAME. At the same time, meat, chicken, fish or turkey were cooked in such a way that it was impossible to eat them without washing down, they were really dried. On the second day, you realize that there is nothing to choose from among the huge number of trays. Tip: take only breakfast, dine in cafes (VERY tasty, inexpensive, varied and satisfying).
In addition, the service in the dining room was negatively affected. You take drinks for money, they never have change, they say they will bring it in 5 minutes. As a result, you run after them for another half an hour, literally snatching your change. At the same time, for money, they once brought us "bad" beer, after which everyone who drank it was poisoned.
The waiters try to seat them at dirty tables without even shaking off the remnants of food from previous customers, and they change the tablecloths in front of the Germans. Tea/coffee cups are provided at breakfast only upon urgent request. It's the same with dinnerware. All only after the comments and then not immediately.
In a paid bar, they refused to pour coffee for us, citing unbearable employment (there were only us in the bar, and the waiter poured 2 cups of coffee for someone). At the reception you can be calculated, knowing that there is no change from the bill you have prepared, be prepared to run after the reception workers.
Everything else is good.
Translated automatically from Russian. View original