Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
3.0
Cleanliness:
3.0
Food:
4.0
Amenities:
7.0
In general, the building is well maintained, as well as the territory, it is located 3 minutes from the sea, which is a huge plus.
But:
1. Upon arrival at the room, a noble layer of dust and dirt was waiting for me on the floor, rust in the toilet bowl, a wet floor in the bathroom and the exciting question of whether it was cleaned at all.
2. The safe did not work, they promised to fix it, but in 7 days no one solved this issue.
3. Water was turned off for a day. The problem is at the level of the city, not the villa, but I was surprised by the attitude of the staff, who simply shrugged and said "wash in the sea, what's the difference. "
4. Russian, like English, is practically not understood. The villa, as I understand it, is run by one family, the older ones speak only bad Russian, the younger ones only very bad English. To somehow explain, you need to know both plus sign language. Because of this, the question "How often is it cleaned here? " I was told "I don't know". "Will they remove it tomorrow? " - "I do not know". And so endlessly.
5. Well, and naturally about cleaning. In theory, they were supposed to take out the trash every day and change the toilet paper, in fact, this was done only when I asked. Towels were changed every 7 days, bed linen not at all. About a dirty field, a wet bathroom and all that I keep quiet, they don’t touch it at all.
6. Minimalist breakfasts. Sometimes there were eggs, sometimes cheap sausages (never together, sometimes none of that). There was always only cereal and cold milk, cheese/ham and chopped vegetables. Since I eat little, I had enough to get by in the morning, but the family would no longer be fun.
7. The most unpleasant thing for me personally was in relation to the employees. Young girls at least really try to understand the problem, apologize if it's wrong, and so on. The elders act as if any request is a personal insult. To any questions like "Where can I throw away large garbage? ", "Where can I leave my suitcase before the transfer? " and so on, they just waved their hands in an incomprehensible direction, never straining to answer or show normally, and always with a displeased look.
Of the pluses - a cozy lane with greenery and a beautiful view from the windows, the sea is nearby. But this is more about nature, not the work of the villa.
And the service and hygiene left mixed impressions, I would hardly go a second time.
But:
1. Upon arrival at the room, a noble layer of dust and dirt was waiting for me on the floor, rust in the toilet bowl, a wet floor in the bathroom and the exciting question of whether it was cleaned at all.
2. The safe did not work, they promised to fix it, but in 7 days no one solved this issue.
3. Water was turned off for a day. The problem is at the level of the city, not the villa, but I was surprised by the attitude of the staff, who simply shrugged and said "wash in the sea, what's the difference. "
4. Russian, like English, is practically not understood. The villa, as I understand it, is run by one family, the older ones speak only bad Russian, the younger ones only very bad English. To somehow explain, you need to know both plus sign language. Because of this, the question "How often is it cleaned here? " I was told "I don't know". "Will they remove it tomorrow? " - "I do not know". And so endlessly.
5. Well, and naturally about cleaning. In theory, they were supposed to take out the trash every day and change the toilet paper, in fact, this was done only when I asked. Towels were changed every 7 days, bed linen not at all. About a dirty field, a wet bathroom and all that I keep quiet, they don’t touch it at all.
6. Minimalist breakfasts. Sometimes there were eggs, sometimes cheap sausages (never together, sometimes none of that). There was always only cereal and cold milk, cheese/ham and chopped vegetables. Since I eat little, I had enough to get by in the morning, but the family would no longer be fun.
7. The most unpleasant thing for me personally was in relation to the employees. Young girls at least really try to understand the problem, apologize if it's wrong, and so on. The elders act as if any request is a personal insult. To any questions like "Where can I throw away large garbage? ", "Where can I leave my suitcase before the transfer? " and so on, they just waved their hands in an incomprehensible direction, never straining to answer or show normally, and always with a displeased look.
Of the pluses - a cozy lane with greenery and a beautiful view from the windows, the sea is nearby. But this is more about nature, not the work of the villa.
And the service and hygiene left mixed impressions, I would hardly go a second time.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Feelings were mixed: the place is cozy, but the service is very questionable
- Service is terrible!!!
- the hotel is good, clean, location to the beach and shops is convenient.
- We expected it to be worse, but it turned out to be good.
- Terrible service
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