Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
9.0
Service:
1.0
Cleanliness:
9.0
Food:
9.0
Amenities:
9.0
I would really hate for someone to rest in the same way as my family. Because it's not a vacation, it's a mockery!! ! A complete scam!! ! We are not brawlers, we understand everything, but how can you understand when you are simply, excuse me, being scammed for money????
"Anantara Kihavah Villas" in the Maldives is considered a 5-star hotel. Maybe. But only when it comes to interior design. We bought a ticket here in advance. Booked 3 water villas. Paid. But about the services provided by the partners of the hotel, in particular the diving center, they found out by phone. They asked about renting a yacht, about dive sets. We were given the following information: the cost of 4 dives (1 dive set) will cost us about 360 dollars (rounded up to make it easier to understand what happened). Each dive over a set is already about 30% cheaper. Simple math 360/4=90 c. u. , sets over 90-30.60 c. u. This is only a children's dive set. Adult is more expensive. We figured out how much we will rest, how long we will swim with an instructor, how much we will ride on a yacht. In principle, we only went here because of diving.
We arrived and were shown to our rooms. There are no questions at all. Everything is very nice, neat, comfortable. Paradise is real. There were no claims. Our fabulous vacation ended on the very first trip to the dive center. It seems to be such a polite and caring manager, the instructor is just a sweetheart… But when they brought us the bill, in which the cost of 1 dive was calculated as 2, we were very surprised. To put it simply, instead of counting less since the fifth dive, they counted almost twice as much. Moreover, they didn't even count our set. A set of 4 dives was calculated inexplicably. We did not manage to calculate how much money they took from us. We thought it included 8% state tax and 10% hotel fee. But moving away from the euphoria of the vacation and counting, we realized that nothing fits together at all. The invoices contained incomprehensible amounts for services that we did not actually use! By the way, the same story ended up with the payment of the yacht.
I understand that we thoughtlessly signed all the checks, but still !! ! The husband said that this would not work, why should we hunch back all year, so that we would then be poked in the face like this. And we went to the manager of this ill-fated dive center. What was our surprise when he began to refuse and did not even provide us with a price list. She said that we discussed everything individually with him. Then we asked to be shown all the services that we allegedly negotiated, and provided their cost in the official price list. Naturally, no one has done anything like this! Nobody even bothered to apologize!
Then we decided to go higher. We contacted the hotel manager. He, to our regret, turned out to be "neither fish nor fowl. " In general, we flew away - with nothing. Returning home, they began to call the dive center again. I wanted at least an apology, I wanted them to admit their fraud. BUT we were told that our issue was closed: the checks were signed, and the manager himself quit. And no one else will raise a “storm in a teacup”.
In total, in "Anantara Kihavah Villas" we were deceived for 16.000 USD!! ! If you don't want to be scammed, don't come here!! !
"Anantara Kihavah Villas" in the Maldives is considered a 5-star hotel. Maybe. But only when it comes to interior design. We bought a ticket here in advance. Booked 3 water villas. Paid. But about the services provided by the partners of the hotel, in particular the diving center, they found out by phone. They asked about renting a yacht, about dive sets. We were given the following information: the cost of 4 dives (1 dive set) will cost us about 360 dollars (rounded up to make it easier to understand what happened). Each dive over a set is already about 30% cheaper. Simple math 360/4=90 c. u. , sets over 90-30.60 c. u. This is only a children's dive set. Adult is more expensive. We figured out how much we will rest, how long we will swim with an instructor, how much we will ride on a yacht. In principle, we only went here because of diving.
We arrived and were shown to our rooms. There are no questions at all. Everything is very nice, neat, comfortable. Paradise is real. There were no claims. Our fabulous vacation ended on the very first trip to the dive center. It seems to be such a polite and caring manager, the instructor is just a sweetheart… But when they brought us the bill, in which the cost of 1 dive was calculated as 2, we were very surprised. To put it simply, instead of counting less since the fifth dive, they counted almost twice as much. Moreover, they didn't even count our set. A set of 4 dives was calculated inexplicably. We did not manage to calculate how much money they took from us. We thought it included 8% state tax and 10% hotel fee. But moving away from the euphoria of the vacation and counting, we realized that nothing fits together at all. The invoices contained incomprehensible amounts for services that we did not actually use! By the way, the same story ended up with the payment of the yacht.
I understand that we thoughtlessly signed all the checks, but still !! ! The husband said that this would not work, why should we hunch back all year, so that we would then be poked in the face like this. And we went to the manager of this ill-fated dive center. What was our surprise when he began to refuse and did not even provide us with a price list. She said that we discussed everything individually with him. Then we asked to be shown all the services that we allegedly negotiated, and provided their cost in the official price list. Naturally, no one has done anything like this! Nobody even bothered to apologize!
Then we decided to go higher. We contacted the hotel manager. He, to our regret, turned out to be "neither fish nor fowl. " In general, we flew away - with nothing. Returning home, they began to call the dive center again. I wanted at least an apology, I wanted them to admit their fraud. BUT we were told that our issue was closed: the checks were signed, and the manager himself quit. And no one else will raise a “storm in a teacup”.
In total, in "Anantara Kihavah Villas" we were deceived for 16.000 USD!! ! If you don't want to be scammed, don't come here!! !
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- If you do not follow the calculations, then they will rip off like sticky
- Everything is great in Anantara!-)
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