Лаки Трэвэл или Бигтур? Вина или злой умысел? Lucky Travel or Bigtour? Guilt or malice?

The right choice of a tour operator means a good rest and a desire to return, maybe more than once to this amazing place. Since it was not the first time we went to the Maldives, we accurately represented the climate, the location of the islands and their remoteness from the Airport. That is, we knew exactly where and how we want to relax.
We contacted the Lucky Travel Travel Company to purchase a tour to the Maldives. The travel company Lucky Travel (works with tour operator Bigtour) positions itself as a highly professional tourism company. We made an order in advance, paid and were ready to rest. But the day before departure, it all started, what I want to share with you.
In the evening, the day before departure, the manager Ekaterina called and confronted the fact that there were no places in the hotel that we paid for, that there was a mistake and they, i. e. Lucky Travel offer us a replacement for a better and more expensive Paradise Island Resort 5 * hotel, from their point of view, at no extra charge. Immediately after the call at 20-00, we compared prices and the location of the hotel in order to imagine where they want to accommodate us, the difference in price and were unpleasantly surprised that the place was worse in location and cheaper. Since the holiday was already planned, we decided to trust the tour operator and agreed to a replacement, but with compensation upon arrival, the advance payment exceeded the estimated costs by 600 Euros.

Surprises did not end there, there are many of them, but here's the main thing:
• We paid for 11 (eleven) days, but spent only 10 (ten), and for one day we were moved to another hotel so that we were waiting for our plane, imagine a day of waiting.
• Replacement was made not only for us, but also for 13 (thirteen) vacationers;
• Paradise Island Resort 5* is in very poor technical condition: rusty plumbing, rusty pipes, peeled walls, etc. , ie. the hotel has not been renovated for a long time (there are photos).
• Rest turned out to be cheaper.
Imagine our surprise when they refused to return the difference in cost. All documents are there. We were deceived by Bigtour tour operator and Lucky Travel Travel Company.
Draw your own conclusions: 15 people were deceived during our trip alone, not only by poor-quality service from the Bigtour tour operator and the Lucky Travel Travel Company, but also by an average deception of 300 Euros per person. Travel company Lucky Travel is located at the address: Moscow, 107140, st. Krasnoprudnaya, house 38/2, tel. (495.974-11-69 (Krasnoselskaya metro station), will deceive your expectations and rob you. Whose fault or malicious intent: the company Lucky Travel or the tour operator Bigtour, or a mutual decision does not interest us, because we incur LOSSES, and they receive dividends by fraud.
I would like to tell and warn everyone who is going to contact Lucky Travel Travel Company. If you want to have a good rest, contact other tour operators and agencies or those with whom you have worked and we are sure that the rest will be pleasant for you and your loved ones. Think of yourself, respect yourself and share your impressions so that the service is of high quality and without cheating. We ourselves, by our silence, are guilty of robbing us and our expectations. Sincerely, N.