Очень все грустно Everything is very sad

If you want to get a spoiled vacation, a boorish attitude from the hotel staff, a poor breakfast, sunbathing on a towel, not on a deck chair, champagne diluted with moonshine instead of whiskey - almond nonsense, a vacation filled with someone else's stupidity, THEN YOU ARE IN SANDOS CANCUN ! ! !

Such disgusting service as here was not observed in any hotel, in any country in the world. And we were lucky to “rest” in this hotel from 30.12. 2019 to 13.01. 2020. "Relax" - because it was 14 days of continuous work on the mistakes of the hotel, the operator, the host company. The worst thing is that local "workers" do not understand why we insistently ask for what we paid for, and not what they think will do anyway.

Under mysterious circumstances, our chic two-room Laguna Suite was replaced with a regular Deluxe for the entire period of stay on the basis of a letter from one of the employees of the Coral Travel / Odeon Tour operator, who, so to speak, organized our vacation in Mexico.

The hotel management did not at first give any explanation about the reasons for changing the category of the room. When communicating, the senior manager showed all her nervousness and rudeness. A sedative, of course, would not hurt her.

After long pre-New Year scandals and trials, we were given our Laguna Suite, but from 03.01. 2020, and before that we had to huddle in 2 single beds three of us: me, my husband and an adult son. On the day of the move, they demanded that we check out at 12:00 and could only check in again at 15:00. In their opinion, with suitcases and clothes, we should have sat on the floor or in the lobby.

They asked for bedding 5 times in order to make a bed for my son, as a result, they brought only two sheets, and the pillow and blanket were never interrogated.

Every day there was some new incident, we never had such a desire to fly home. Thanks to Anna, who at least somehow tried to resolve issues, the only person with a brain.
And the “showdown” with the animator is generally a separate opus: I complained to the waiters about the quality of champagne, I had the feeling that the consumption of a noble drink was less, they began to add cheap local moonshine to it, it was impossible to drink it and I calmly said to bring me champagne not this crap. But then, out of the blue, an animator flew up, who, apparently, also had a share of alcohol, and began to insult me ​ ​ and rush to fight me. I had to connect the security of the hotel, in order to somehow calm him down.

My advice to the hotel: close the hotel and all together go on vacation and see how the staff works in other hotels and countries. And it is better to close for good, do not spoil people's mood and rest.