Отель не плохой, но сотрудники ресепшена и гид ужас The hotel is not bad, but the reception staff and the tour guide are terrible

Rating 3110

The hotel itself is not bad due to the large territory and many pools and slides. But the staff at the reception is just awful: nervous, aggressive, if you want to clarify something, you will immediately receive a portion of negativity, and this is putting it mildly. It seems that you owe them something, the attitude towards Europeans and Russian speakers is 10% to 1%. For a spoiled vacation, a European will receive a large compensation, and our people will take care of themselves. We must pay tribute to the two Russian-speaking women at the reception, whom you do not often see there, but if you are lucky in all matters, it is better to go to them, they have all the information and are friendly and welcoming. The food was good as long as the hotel was 80-90% of Europeans. As soon as they left and a huge number of Russian speakers arrived, the food became 60-70% worse. Complete discrimination was felt when choosing a place for food, when Europeans tried to seat a more comfortable place, and Russian speakers as they had to.
A separate topic about the guide: Ahmed El GABRY, a man who does not know his job. He is trying to fool you, not protect your rights. Offering you a tour, travel at fantastic prices, telling you that outside the hotel you will be swindled, or you will be in big trouble. The first enemy and thief is the guide Ahmed El GABRY. If you dare to refuse the tour, you will receive open threats. The checks that he says he will return to you at the door of the room, you can not wait. Request immediately. Count and check, he constantly lies and promises a lot, discounts, he simply doesn’t have them for tours, different prices and he brazenly and frankly puts the difference in his pocket, but what he promised (it’s nowhere to be found) is his words. I think that about the lawlessness of the tour guide, the Anex company does not even know what is going on there or stupidly turns a blind eye to it. Such employees should not be allowed to work with people, they spoil the reputation of the company. Drive him with a filthy broom.
He does not know his direct duties. Regarding birthdays: upon arrival you are told that if your holiday coincides with your birthday, inform your guide. Which I did, we had two birthdays on the same day. He ignored saying contact the reception, where they shrugged stupidly. Turns out I had to pay. He is used to taking money from tourists. We talked during the holidays with other vacationers from other companies, they did not have such lawlessness. Birthdays have always been congratulated with a cake and aviation of others. Our guide does not care about vacationers, he needs to fill his pockets with money. He did not say that when leaving the hotel, everyone was given a lunch box on the road, and it must be ordered a day before departure. That a room is provided before departure to put yourself in order, since you have already handed over your room by 12.00. Thanks to the Russian-speaking vacationers and their guides, we, although late, had the information.
The sea at the end of the holiday was just awful, the salary floated on the surface, people kicked out so as not to get dirty, garbage floated and I apologize human shit. The beach itself is located between two marinas where yachts and ships are parked, they dump all this into the sea where vacationers swim. The sea throws everything ashore at your feet and face.
An urgent request to the management of the Sinbad Hotel to test the reception staff for competence and goodwill towards people who turn to them for information. And also to the company Anex carefully select and check their snickering and insolent employees so as not to spoil the reputation of the company.