Holiday ruined - whose fault?
Let's start with the good. For a long time I received a mailing list from this travel agency, closer to the summer I took it as a sign, deciding to use its services. A very nice girl manager Anna Trofimova, extremely sane, it doesn’t even look like Kharkiv. She picked everything up, explained, discussed with us all the nuances, called back many times to confirm the date and time of departure, the availability of rooms in the hotel, in general, well done, no complaints.