I never understood people who, at the first difficulty, begin to throw mud at a travel agency without even trying to figure out the situation ... I traveled with a giraffe three times already - Egypt, Tai, Slovakia, absolutely no questions arose for the agency, although there were questions for operators. .. For example, instead of Thailand, there should have been India (Goa) - when there were some difficulties with the return flight (I don’t remember whether it was canceled in advance, or something else), the agency helped to choose another option as soon as possible (up to flight was less than a week away.