Quote from "Memo on the Czech Republic Lead the tour": p.3.3. In case of any problems related to your stay (transfer, hotel accommodation, shortcomings in hotel service, excursion service, etc.), please immediately contact the representatives of the host company. Phone numbers are listed at the end of the memo. On the morning of 01/09/12, I called +420 774 833 485, and then +420 774 833 486 to find out why we were brought to the airport so early by transfer.