Extremely bad
We cooperate for the first time, the tourist found the tour herself. Booked and paid. 5 days (!!!!) before departure, the tour was postponed for a week due to a shortage of the group. Of course, no one gives guarantees that the new tour will take place. The tourist works as the head of a large division at an industrial enterprise, she has been waiting for a vacation for a year, she bought train tickets Kyiv-Kharkov-Kyiv.