I think the company is on the right track.
The first time we rested with the help of this tour operator in Karlovy Vary from 12/27 to 01/06/1014. At the stage of issuing vouchers, choosing a hotel, there are no complaints. Everything is clear and without hassle - constant information about the process of processing and obtaining visas. The host also did not work badly - there was a claim to the room (Villa Charlotte) -1 floor - next to the kitchen (smells) But this is rather the cost of the owners, who made an additional room out of the director's office.