If you don't want to spoil your vacation, fray your nerves and lose money, do not contact Travelata. This company is not related to tour operators, but is only a reseller of travel packages, working for a percentage and is not responsible for anything. Here is our history of communication with the travel agency "Travelata" ... 07/12/14 I purchased a tourist product to France from the company "Travelata" from August 09, 2014.