Rude attitude towards customers.
The boorish attitude of the manager of the Arfa travel agency, Olga Zinovieva, is outraged. We used the services of the tour operator "Pak Group" by calling the number indicated on the site, I was switched to the office closest to us. We talked with the manager Olga Zinovieva. We chose the hotel (30.12. 2013). The manager made a booking request. Since the New Year holidays were approaching, we were persuaded to bring an advance payment.