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They do not take into account the wishes and specifics of customers
I am a disabled wheelchair user, neck (arms and legs do not work) rested in Otium, Kemer, Turkey, purchased a tour through Coral. For the convenience of movement, we ordered an elite transfer: SPECIAL GROUP TRANSFER, upon arrival we were taken to the hotel normally (incorrectly, it was an accident). A small minibus, we were two families (6 people) and a couple more, they put me in normally, check-in at two hotels and also dropped them off normally, but the transfer in the opposite direction turned into a complete HORROR for me.
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7 years ago