More than a month ago, we booked a tour together through the travel agent Ivanna Tour to Egypt, under the contract Turtes Travel acted as the tour operator. The money was paid 12 days before departure. The day before departure, the director Ivanna Tour (Yuriy Vladimirovich Mezentsev) calls and says that your trip is canceled because the tour operator did not book one ticket and offered to either change the tour or return the money.