unprofessional manager; a contract with gross errors; uses agent errors like
In 2014, we, as agents, applied for a US tour to the tour operator American Travel Group. There were some minor issues during the application process due to the mistake of their manager. She booked the wrong tour, does not respond to letters on time, does not confirm the exchange rate. We thought it happens, but everything became clear (the true essence of the American Travel Group) after the refusal of a visa to a client.