Do not call back
Called their contact number. I had a problem with the inability to go on a tour due to a delay in issuing a passport, that's not the point. I explained the problem to the girl, she said that she would find out the information and call back. OK. 3 hours pass, I call, the manager Daria answers, I duplicate the information for her. She informed me approximately, but said that she needed to clarify the information and that she would call back.