Firm for once and then think
But mine did get stuck twice. The first time a bus tour in Zakopane (Poland) in winter to a ski resort left a sad impression on the organizers of the trip. And if it were not for the ski complex itself and its infrastructure, then everything would be even worse. The representative in Kherson named Tatyana, with whom I had to communicate, in my opinion, is not a very professional person in matters of tourism, mainly with the function of collecting money, stories about what you should not expect, as well as the requirements of necessary and unnecessary documents.