Spoiled Halloween

Written: 24 october 2018
Travel time: 24 — 25 october 2018
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 1.0
Hello. I share my negative experience. We gathered for a Halloween party in Dracula's castle, found the Pension Carina hotel in Bran, very close to Dracula's palace, booked almost a month in advance. When we booked, booking issued information that the hotel does not accept credit cards, payment is only in cash in local currency upon arrival. Accordingly, the site did not even have that booking step where you need to enter card details. Well, ok, this often happens, especially in small hotels or guest houses. For almost a month my reservation hung safely, when suddenly, in 5 days, the hostess of the hotel writes a letter to me that she will cancel my reservation, since I did not pay. I am writing an answer to her that I would be happy to pay, but you do not accept online payments, how can I bring you cash now if I live in another country? There was no adequate answer, she just wrote to me again that if there is no 30% advance payment, she will change the reservation. In short, for 2 days I wrote that I do not refuse to pay if she explains to me how to do this or sends some kind of payment link. The answers were more and more inadequate. . In the end, she told me that I was using the site just to joke and that I was not serious, because I live in another country. And canceled my booking. 3 days before Halloween!! ! Of course, already that night it was already impossible to rent something normal for a normal price, and I had a full package in the castle with a tour, dinner and a disco. But the most interesting thing is that at the moment when she canceled my reservation, according to the rules, this hotel should have appeared on booking with at least 1 free room. But no!! ! The hotel is full. The only conclusion is that they recruited unofficial tourists for Halloween at a high price and without any booking fees and taxes and canceled all official tourists for a completely inadequate reason. So, if you want a spoiled vacation and be left without a roof over your head at the last moment, welcome to Pension Carina!! !
Translated automatically from Russian. View original
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