Стоимость явно не соответствует качеству услуг The cost clearly does not match the quality of services

We rested with a family of three - my son is 14 years old - from 07/03/2017 to 07/11/2017. We paid a total of 200 tr for the rest without a few kopecks and were very disappointed for the following reasons.
To the deepest regret of our family, in addition to a well-designed website, and the resort's loud statements about its highest level, this has not been confirmed by anything else. In fact, this resort meets the requirements of a 3 * hotel and no more! It seems that the positive reviews about this resort are written by its staff and probably their friends... during our stay on vacation we encountered many dissatisfied vacationers. I’ll tell you about the disadvantages that clearly caught my eye, and which we could not keep silent about and had to contact the administration:
1. Tourists, as a rule, come there "from the road". So, for example, ours took windows 1200 km. About an hour before arrival, we received a call from a resort employee asking when we would arrive, to which we received our corresponding answer. When we got to the hotel, getting out of the car, we saw a young man standing silently behind him - I had to ask him if he meets us like that? Only after our question was followed by a monosyllabic answer - yes, and we silently followed him to the reception. There, lovely girls asked how we arrived (it was nice), and when we asked how we could eat on the road, we were immediately answered that you were late for dinner (Swedish line, for which we had already paid), so you can use the restaurant at extra charge! Please note that we were late for about an hour when they called us, they didn’t even say a word about it, they didn’t offer to leave a lunch box or at least just warn that we would no longer have dinner according to the paid option. As a result, we came to the restaurant hungry, made an order, waited 30-40 minutes, and my salmon turned out to be raw inside! After talking with the waiter, he persuaded us to wait another 10 minutes (in fact, of course, it turned out longer) for the cook to cook this dish a second time. Agreed....and they bring me a second time raw salmon inside! They apologized again, but there was no longer any desire to re-order, etc....., the result: I left hungry, my husband did not like the cooked grayling, and my son had to ask for a spoon three times for carbonara and explain to the waiters why the appropriate cutlery was provided for pasta . And this, please note, is a RESTAURANT in a premium class establishment !!!

2. Next, I will be brief: the staff does not greet vacationers - we began to accustom them to this, with our initial greeting!
3. Everything that should be in hotels of the declared level "on the machine" is done only after requests and, as a rule, not the first time! (For example, I had to ask for mattresses on sun loungers, give out towels; ask for additional toiletries, because on the fifth day of stay (due to principle) they had already decided to remind that such things should be done daily, and not only on the day of arrival! And so on ) speaking of toiletries: for the first time in a hotel of this level (as the resort declares itself and accordingly determines its cost by this) they put only shampoo, shower gel, shower cap, shaving and dental kits. Excuse me, but where: hair balm, body balm, cotton pads, cotton swabs, nail file ?? ? This has long been the norm for even lower level hotels !!!
In this regard, I would like to note that the resort management saves on everything! We came to the spa - in the tea corner there is nothing but tea! Excuse me, but how to offer guests the famous Altai honey for tea, which, by the way, is sold in your hotel? ! And they answered us: many vacationers have already asked about honey, but the position of the management is such that if you need it, then buy it and come with your own! I don't even want to comment on this. . .
There are a lot of questions about the restaurant as a whole: the staff is not trained in anything (the feeling that you are in an eatery on the highway), the buffet wanders from lunch to dinner (the rest of the lunch is presented later at dinner), etc. , etc.
There are no less questions about the medical center: absolutely unprofessional staff; queues for procedures that are already scheduled for a specific time, etc. We purchased two health improvement programs, which included services that we absolutely did not need, but they refused to exchange them for something else.
The bikes for rent were broken, had to ask for them to be repaired, etc. . .

To summarize: if you want a quality vacation and are willing to pay for it, then this resort will not meet your desires and your vacation will be ruined. The resort has great ambitions, but they simply don’t want to catch up to at least a 4 * level, as the management wants to receive a good income without investing anything in their business.
And again, not everyone has something to compare with....we travel a lot, including Altai, for example!
The review was written quite detailed, I don’t want someone else to also ruin their vacation!