наш сервис остался не навязчивым our service remained unobtrusive

I would like to share my impressions about a new word in the world of hotel business.
Together with his father, a participant in the Great Patriotic War, they decided to visit the city of his youth, because dad celebrated Victory Day in Leningrad. On the eve of departure, I found information on the Internet about your hotel, the girl (apparently, the administrator on duty) accepted the order, but asked me to call back if anything changes, I clarified whether an advance payment was needed, they assured me no.
Two days before arrival, I decided to call (experience, because our service was always unobtrusive), to my surprise, the administrator on duty rudely informed me that no fool would give a reservation without prepayment, awarded me the title of a liar and a liar. "Delight" is not limit ball. When asked if there are free rooms at the moment, I listened to a similar monologue with more flattering epithets addressed to me.

I had to urgently look for another hotel, in the end I found it, with friendly, polite and helpful staff, by the way, without prepayment. The problem, in general, is solved, but no one will return the spent nerves and spoiled mood. I will not risk recommending your hotel to friends or acquaintances.