Hello, I am a travel agent and I myself work with Alean with pleasure and I always sold the Pine Grove Hotel to all my friends and acquaintances, the tourists were lucky, but I wasn’t. fun, delicious and unforgettable.
Now, in fact, the hotel is a good new, modern, beautiful, with its own green area, bike rental, active animation, billiards, air hockey, a children's room and much more. its in a good sense of the word, the beer is sooo cold, it’s just impossible to drink, requests to warm up the beer are sent to an alacarte restaurant. for years. The staff is friendly until nothing bad happens to you, otherwise they no longer smile at you but hide their eyes, no apologies and words of sympathy.
I’ll start from the beginning, from the very first day we gave our daughter an hour for an additional fee to the children’s room alone, since children under 3 years old are taken only with their parents. She had a good time there, the teachers were caring and did not leave her, so the next day we decided to leave her there again for an hour. We fed our daughter only with the products that were prepared in the restaurant of the children's area and I want to say right away they are designed for children from 2-3 years old to a greater extent. Both days they gave her porridge with milk, Agusha curd and fruit mashed potatoes, we didn’t swim in the sea, in the pool too. By the way, the pool for the smallest without heating and it’s simply impossible to be there, the water is ice cold!
On the third day of our vacation, the child, after a serving of cottage cheese, Agush vomited at lunch right in the restaurant, not just vomited, but gargled terribly! home, the situation continued in the room, we went to the medical post at the hotel, the nurse corrected the treatment, but the situation did not get better and by the next morning we decided to call an ambulance. When I called the reception and asked to call an ambulance (a fat girl, she is alone was on shift and it was she who was aware of the situation and subsequently hid her eyes) offered us to take a taxi to the hospital for our own money . . I was persistent, so she suggested first contacting the first-aid post, after explaining that we had already agreed to call from there the ambulance, which, according to her, will take an hour, we agreed. The ambulance arrived in 30 minutes, we described the situation and they just took us to the infectious disease. Her daughter's condition worsened, she almost stopped vomiting, because there was nothing to burp and sometimes bile just came out, her temperature rose to 39 and it was impossible to bring it down, diarrhea appeared every hour, sometimes more often, the child weakened and did not regain consciousness for 2 days, she didn’t eat and didn’t open her eyes, she didn’t know where we were. To say that it was terrible to say nothing, only after 5 days we were discharged, diarrhea remained, but in general the condition returned to normal, droppers, injections, antibiotics helped . . By the way, with us in Several more people from Pine Grove were in the hospital, the symptoms were the same, and after talking with them, I found out that they had also been in the children's room the day before and if they had milk porridge and Agusha. When we were discharged, we tried to get compensation for ruined vacation and my absence at the hotel, but we didn’t receive any apologies or compensation from the fat girl who again met us at the reception. She immediately said that you can’t prove that we got sick, we won’t return the money either, we can give the child a suv enir, not a magnet, but you will find out later. The husband agreed, but time passed, her shifts were not aware of our situation at all and we realized that we were being deceived. In short, we met with the guest relations manager, described the situation, she was not in the course, then a few days later all such gave us a bear and apologized and rest.
I’ll add that we left the hotel a day earlier, it was already scary to stay there and eat, and on the very last day I was overtaken by a rotovirus, which I think my daughter got sick with, my stomach hurt sharply, the temperature rose and diarrhea began . . barely got to the station.
What can I say about our vacation, in vain we fed our daughter at the hotel and gave it to the children's room, if not for this, it would probably be better. For especially evil tongues, I will say that my daughter was healthy, she was a year old and before the trip we went full commission of all doctors and all tests.
And I also want to add that before the illness, she herself ran around the apartment, and now she is starting to walk again, her legs still do not obey, they have weakened after the illness, she moves only along the walls, and we are already 1 year and a month old.
Now, in fact, the hotel is a good new, modern, beautiful, with its own green area, bike rental, active animation, billiards, air hockey, a children's room and much more. its in a good sense of the word, the beer is sooo cold, it’s just impossible to drink, requests to warm up the beer are sent to an alacarte restaurant. for years. The staff is friendly until nothing bad happens to you, otherwise they no longer smile at you but hide their eyes, no apologies and words of sympathy.
I’ll start from the beginning, from the very first day we gave our daughter an hour for an additional fee to the children’s room alone, since children under 3 years old are taken only with their parents. She had a good time there, the teachers were caring and did not leave her, so the next day we decided to leave her there again for an hour. We fed our daughter only with the products that were prepared in the restaurant of the children's area and I want to say right away they are designed for children from 2-3 years old to a greater extent. Both days they gave her porridge with milk, Agusha curd and fruit mashed potatoes, we didn’t swim in the sea, in the pool too. By the way, the pool for the smallest without heating and it’s simply impossible to be there, the water is ice cold!
On the third day of our vacation, the child, after a serving of cottage cheese, Agush vomited at lunch right in the restaurant, not just vomited, but gargled terribly! home, the situation continued in the room, we went to the medical post at the hotel, the nurse corrected the treatment, but the situation did not get better and by the next morning we decided to call an ambulance. When I called the reception and asked to call an ambulance (a fat girl, she is alone was on shift and it was she who was aware of the situation and subsequently hid her eyes) offered us to take a taxi to the hospital for our own money . . I was persistent, so she suggested first contacting the first-aid post, after explaining that we had already agreed to call from there the ambulance, which, according to her, will take an hour, we agreed. The ambulance arrived in 30 minutes, we described the situation and they just took us to the infectious disease. Her daughter's condition worsened, she almost stopped vomiting, because there was nothing to burp and sometimes bile just came out, her temperature rose to 39 and it was impossible to bring it down, diarrhea appeared every hour, sometimes more often, the child weakened and did not regain consciousness for 2 days, she didn’t eat and didn’t open her eyes, she didn’t know where we were. To say that it was terrible to say nothing, only after 5 days we were discharged, diarrhea remained, but in general the condition returned to normal, droppers, injections, antibiotics helped . . By the way, with us in Several more people from Pine Grove were in the hospital, the symptoms were the same, and after talking with them, I found out that they had also been in the children's room the day before and if they had milk porridge and Agusha. When we were discharged, we tried to get compensation for ruined vacation and my absence at the hotel, but we didn’t receive any apologies or compensation from the fat girl who again met us at the reception. She immediately said that you can’t prove that we got sick, we won’t return the money either, we can give the child a suv enir, not a magnet, but you will find out later. The husband agreed, but time passed, her shifts were not aware of our situation at all and we realized that we were being deceived. In short, we met with the guest relations manager, described the situation, she was not in the course, then a few days later all such gave us a bear and apologized and rest.
I’ll add that we left the hotel a day earlier, it was already scary to stay there and eat, and on the very last day I was overtaken by a rotovirus, which I think my daughter got sick with, my stomach hurt sharply, the temperature rose and diarrhea began . . barely got to the station.
What can I say about our vacation, in vain we fed our daughter at the hotel and gave it to the children's room, if not for this, it would probably be better. For especially evil tongues, I will say that my daughter was healthy, she was a year old and before the trip we went full commission of all doctors and all tests.
And I also want to add that before the illness, she herself ran around the apartment, and now she is starting to walk again, her legs still do not obey, they have weakened after the illness, she moves only along the walls, and we are already 1 year and a month old.
Translated automatically from Russian. View original
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