ужас за свои деньги horror for your money

We rested in December 2014 on a wellness tour, took a 2-bed room in building 4 on the 3rd floor. conclusions: from the pros: only close proximity to radon and service in the dining room. that's where the pluses end. cons: 1. accommodation - having arrived several hours in advance, we were unpleasantly surprised that we were required to pay an additional fee for entering the room with the cost of a daily stay for 6 hours. at the same time, the payment was made in cash and immediately to the administrator for all 2 weeks. We were offered to either "walk" until 22.00 or pay extra. at the same time, dinner was not included in this amount, it must be paid separately (600r). We booked a room back in September at the September price, but the administrator Oksana stubbornly offered us a room that was clearly more expensive than the amount of the reservation, and only after seeing the invoice issued in September, she gave the necessary calculation. But that is not all. They couldn’t check us in for another day, constant trips to the reception desk did not bring relief. sometimes medical cards cannot be issued, then sanatorium books (they were redone 5 times - how the epilogue mixed up our last names and automatically mixed up all the procedures and medical appointments), then going to the doctors and sitting in queues, then for a long time at the reception 3 girls could not decide, what kind of ticket did we pay for, as a result, the whole Monday was lost. We have something to compare with, so more than 10 years in the field of health resorts. , we encounter such wires for the first time !! ! When booking on the site, we were billed 4 times for different amounts, and none of the employees introduced themselves, and even when they called they remained incognito. Finding out in advance what will be included in the ticket is generally an unrealistic task !! ! there is one information on the site, in real life it is completely different! judging by the documents, the sanatorium is positioned at 5 stars, in real life everything is not so! it does not even pull out 3 stars. 2. Now about the room - to say that it is terrible is to say nothing. we were given 2 to choose from, on the 2nd and 3rd floor. 2m rooms are even worse, old peeling frames, no balcony, near the elevator, the room is small, dusty and stuffy, old chipped tiles in the shower, moldy beards, etc. we took it on the 3rd floor, but there is also a rusty pallet in the bathroom, streaks and half-drunk plaster, nails protruding from the carpet, there is a balcony and a broken double-glazed door from which it blows a lot. the radiator in the room is large and semi-rusty, which barely heated, variegated furniture, prehistoric and sometimes torn wallpapers, a Soviet chandelier, rubbed carpet in places, the oldest closet in the hallway, pillowcases and duvet covers with holes. Such is the beauty. The maid was very surprised at the request to replace the holey pillowcases, the holes in which exceeded 5 cm in diameter. The general impression when you walk along the corridors is that the repair was somehow selective. the stairs and the hall were touched up, and the corridors, creaky floors, doors, rooms were completely dark, as if the Soviet period was in full swing. Running street children in the corridors in the morning, afternoon and evening (regular 3-hour races, this is a free bonus that is not subject to the protection and management of the sanatorium. 3. The medical base is generally not bad, I was pleased with the bathroom department. BUT, while you get these procedures, for your own money, you need to chat in a paid box office with a very sleepy girl who is not very computer savvy. While she talks on the phone and does all her business, 30 minutes will pass, then another 30 minutes for unconstructive lyrics and a battle with a computer program, without which it is impossible to buy a procedure !! ! then it turns out that the payment made a day ago has not yet passed and sell to us procedures cannot. The administration is very inconvenient!! ! given the terrible quality and speed of the staff and 120 steps to go from the reception desk to the paid cash desk in the medical building in one direction, as well as the incorrect design of sanatorium books, this is an exquisite pleasure! We were able to purchase procedures only on the next day. if you missed the procedure, then it will be problematic to get it, our package also included a cocktail, which started work from 10.00 to 13.00 and then from 14.00 to 15.00. so even because of the missed drink you have to go to the doctor!!! ! what would he appoint or reschedule for other dates. a separate topic is the time of holidays of procedures, when you buy procedures, there is no time before lunch, but more lunch in bulk and instead of rest, run around the same baths until 20.00!!! 4. The dining room is generally good, clean, service is fast. but the cutlets are not steamed (as it should be), but fried in some kind of oil, from which heartburn contains not only meat, but also offal. By the way, the cook is very fond of onions - they are in many appetizers and there are a lot of them. borscht and soups are lean, there are few second courses, but enough if you take salads. The legendary salad turned out to be sea kale, and again with onions and served DAILY!! ! You haven't been booked! "??? . In my opinion, it is worth either canceling the menu-order completely or filling it out daily and sticking to the ordered list of dishes. Those who come on social vouchers will be happy with everything, but when you come for cash, you would like more correct treatment, quality service and repairs! so remove the sign that says 5 stars, do not disgrace yourself!!! !