Terrible waiters!!!

Written: 26 august 2018
Travel time: 8 — 9 august 2018
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 1.0
Cleanliness: 1.0
Food: 2.0
Amenities: 3.0
Finally got around to writing a review! I rarely write them, but in this case it is impossible to remain silent and leave everything as it is! We celebrated our wedding at the Pushkino Art Hotel. We liked the place very much and we unanimously decided that we wanted to stop there. The art hotel offers three rooms to choose from, this is a veranda, a tent and a restaurant in the hotel itself. We chose the veranda! We discussed the menu and all the nuances with the manager Olga, we really liked her as a person, she told us everything and suggested it. We also booked several rooms for fees. Now for the sad stuff.... the first thing I'll start with is the waiters, there are no complaints about the service, but the guests complained that they took away the plates of food !! ! I'm not talking about individual plates, but common ones, they took them away when there was still food on them !! ! And this was told to us by more than one guest (after the wedding), the guests also saw how the waiters ate food (which was just taken away from the tables) right on the veranda where the celebration took place, but behind the screen, is this normal at all ?? ? I will also say that the presidium remained almost untouched, but when I asked to collect food from the tables, there were only pickles and fresh vegetables in the boxes!! ! All the most delicious waiters packed apparently for themselves. . . the same with alcohol, we bought a lot of it, a lot! They thought that even if the guests did not drink, he would still not be lost. After the celebration, we began to pick up alcohol and, of course, there was very little of it left, and when I asked again, they say, “did you give everything away”? They answered me, "well, if you don't believe me, look, " and of course I believed. But the next day, Olga accidentally noticed us, the manager came up and asked if we knew that we still had a box of champagne there. . . Of course, we didn’t know damn it, all the alcohol was behind the bar to which we didn’t have access, so we had to check.... I am sure that the waiters took the whiskey and brandy for themselves, because they did not give it to us. . . We also lost money right out of the envelopes. . . after congratulating our friends, we went out to take pictures with sparklers, the video clearly shows that the gift envelope was closed at the time of congratulations, but at a convenient moment, when all the guests left, the waiters apparently took advantage of the moment and opened the box with money. We called the manager and asked to see the cameras, to which we were told that the day before our event there was a wedding at which an accident occurred and they gave the hard drive to the police, God, well, nonsense!! ! That's not all comrades! ! A gold cross with a chain was forgotten in the room, I never took it off, but I took it off for the wedding, because the dress was embroidered and it would have looked ridiculous. . . we called and reported it, and dub named the place where he was forgotten, and of course we were told that no one found anything ! ! All our claims were answered like this, no evidence no video so sorry. . . this is just a short story, there were still quite a few very unpleasant moments, so think a thousand times before you decide to celebrate your wedding in this place, and if so, consider everything! ! And lock the money box.
Translated automatically from Russian. View original