ОТВРАТИТЕЛЬНО! DISGUSTING!

I am very dissatisfied with the quality of service and, in general, the work of the staff - complete indifference to customers and disregard even for the interests of the company - I booked a room a month in advance - no one even called back - I had to call myself and find out everything, I wasn’t even on the booking lists, then yours the manager said that I could only come to pay at the Moscow office on Paveletskaya, appointed a time, and when I arrived at the office he said that he agreed with me the next day. I spent time and money on the road, left the child with a nanny - who also pays money, and the employee in front of me did not even consider it necessary to apologize for the false information and also offered to cancel the reservation if something did not suit me. If the management of the company needs such employees and is satisfied that customers leave with money, then please continue to work in the same spirit. disgusting. for reference - the voucher was intended for my mother, who has a birthday. As a result, I spent money and nerves, plus a spoiled mood instead of relaxation and pleasure. . I think that employees like Alexander have no place in the service sector at all. As a result, I no longer have any mood to go to your wonderful boarding house, although everything was planned in advance as a pleasant surprise and a gift for the anniversary. People! do not waste time and money - better book a ticket to another place where employees are interested in customers.