Опасно для здоровья и жадная администрация Dangerous to health and greedy administration

Attention is important! There are ticks on the property.
We removed a tick from the child and took it to Moscow for analysis. The tick is infected with borreliosis. This is no less terrible illness than encephalitis. More difficult to detect. Listen to my and other reviews - ticks are there. And you have a great chance to finish your vacation ahead of schedule, spend money on tests and doctors. Having become acquainted with the description of borreliosis, you definitely do not want to give it even the slightest chance. Applies to both adults and children.
About the hotel:

The territory is green. Lots of trees and shrubs. Fountains of varying degrees of originality. This is both a plus and a minus. Plus, lots of greenery. Minus - there are no places where to look at the night sky in full breadth. There is also a world of forest insects, especially spiders. My bike bloomed with patterns overnight. The car was also decorated. In the room itself, only one was seen - but they are being poisoned there. The rest of the area is not very shabby. In places of hammocks, rocking chairs and benches, the soil was beaten to the state of dusty concrete. I would advise you to fall asleep with wood chips. More aesthetic than bald spots.
Attention is important! There are ticks on the property. We removed a tick from the child and took it to Moscow for analysis. The tick is infected with borreliosis. This is no less terrible illness than encephalitis. More difficult to detect. Listen to my and other reviews - ticks are there. And you have a great chance to finish your vacation ahead of schedule, spend money on tests and doctors. Having become acquainted with the description of borreliosis, you definitely do not want to give it even the slightest chance. Applies to both adults and children.
Yes, by the way, I saw a review about the fact that there are not enough places to sit. It's incredibly hard to explain, but it's true. You can understand only with these faced. The truth is not enough, although it seems like the shops are poked. : -)
River-beach-fishing? Forget about it. Just don't even count. I rode along it for about 5 km on a bicycle - everywhere there is a pereplyuyka river mixed with a swamp.
Our room was 3-room, in building 7. Normal room layout, cleaned every day. But! Upon arrival, it turned out that a dog lives in the next room, which, being in the room alone, barked and howled like the last mongrel. We asked to see another room, but they only finished cleaning after other tenants with dogs. They spat on the replacement and drove into the first one. The neighbors left after a couple of days and there was silence. In general, there are a lot of people with dogs. With different ones. We even saw a bull terrier. Without a muzzle, but at least on a leash. There is even a dog walking area. A paradise for dog breeders.
The food is normal. We took all inclusive. The choice of food is not bad - 6-8 pieces of hot dishes, a separate corner of greens and cuts. It's funny, but coffee is only there in the morning. Personnel is friendly. A delicious cake was made for the child's birthday.

There is a bar. Cute. With prices, as in the center of the capital. There is no bar menu, cocktails do not interfere, only pure. But there sofas are soft and coffee is not bad.
The pool is lovely, according to the wife and son. I myself only glanced at it. Well, not exactly a frog.
Now sad. About Russian stupid greed.
When we found a tick, we immediately rushed to the first-aid post on the territory of the hotel. There's a nurse "call an ambulance. " The ambulance says "go to Vereya". They rushed to the clinic, removed the tick, saved it in the bank. At the polyclinic, the manager said, "Go to Moscow and hand over the tick, we don't have tests here - neither for a fee, nor for free. " We rushed back to the hotel (the time on the clock is about 10:45), they said that we were leaving urgently now, a full two days earlier, the reason was a tick, make a return for now. We first received an answer that there would be no return, and then that "write a statement, the accountant will tell you how the return will be made. " OK.
Gathered in about an hour. They came to the reception, and they say "there will be no return", since they do not have a return agreement. I BOILED. Haven't yelled like that in a long time. Then there were two or three hours of dancing with sabers "make a return / we will not make a return", "oh, what could be there, ticks were filmed here more than once and nothing. " At some point, a madam came up to us with the question "did you order an act on the acricidal treatment? ". I said that I did not order the act, as well as the processing, I bought the rest in the hotel, hassle-free and safe. Madame went deep into the reception - they were preparing documents for an answer.
I even called a lawyer, got advice, based on it I made a written complaint. After the complaint, the degree of inadequacy changed and a long dreary bidding began, "let's take half the amount. " As a result, we defended our rights, took everything and left. I must say right away - for our part, we paid off to the end, even when we were given the wrong, down payment, I still insisted that we find the costs at the hotel, take into account everything.

The issue price was 20.000 rubles. B. . d, if I knew what borreliosis is, that the tick is contagious... I would leave immediately, just throwing a statement and a complaint. And then in Moscow, he would have finished it through the court. I lost time with them, as a result, the tick tests came a day later.
The hotel administration is all in one pile for me, especially since they constantly consulted on the phone. In all sorts of songs "the arbitrariness of individual employees" I do not believe. This is a system. And so that they don’t write back to me here, and the administration loves long casuistic answers - I’m right. By law, by logic, by common sense. Instead of resolving the unpleasant situation, the hotel only exacerbated it. God, how stupid this is, how our way it is... Instead of immediately resolving the conflict, the hotel will now deal with my public reviews.
To be honest, I wrote it all very softly. I am overwhelmed with the darkest and gloomiest emotions. I will still contact Rospotrebnadzor, I will monitor the treatment of my son (whom we took there to celebrate his 4th birthday). Separately, I will consult with lawyers. There is a serious desire to make the hotel painful and expensive in economic and reputational terms.
p. s. We are now very worried about the health of the child after this trip. Dear travelers, think about whether you want to risk not only rest, but also health in general. Teeth conspiracies "we don't bite ticks / everyone is healthy" won't help you.
Sincerely yours, Stanislav K.