Плохое обслуживание Bad service

We stayed at this hotel at the beginning of October. were dissatisfied with the service. it all started with the fact that when booking a room by phone, the girl at the reception for a long time refused to understand what a reservation is and why we want to make it. booked a white room with a view of the Lavra. arrived at the appointed time (13.00), asked to wait. In anticipation of a great experience, we went for a walk around the city. check-in at this hotel at 14 o'clock, we were given the keys and then the fun began. Upon entering the room, we found in it a cot, used condoms and other delights of relaxing in Russian. The hotel manager tried to smooth things over and offered to wait. waited exactly an hour. there was no need to talk about the cleanliness of the room, the floor was not even cleaned with a vacuum cleaner, there were incomprehensible stains on the walls. For 4000 per room, the quality is terrible. the doors are flimsy and, for other pleasure, the door to the toilet is opposite the bed, 20cm from the bed. touches the bed when opened. The hotel staff discusses all the visitors behind the counter, without even hiding it! no apology for the inconvenience and the spoiled impression was provided. As for the food, I can only say one thing - look for another place for lunch. Breakfast, the declared buffet was not, it consists of several dishes, but its quality is worth considering. feeding a child with such cereals would not be advised, at least he will not eat it. The husband was very upset and left hungry. About the view from the windows. . . the view of the Lavra opened from behind the unfinished roof of the neighboring hotel building. Rooms for 1600 differ from deluxe rooms only in size. Your service will be the same. The hotel area is very beautiful. there is a place to walk and have fun for the child. Waited at the reception for 20 minutes when leaving the hotel. , almost left the gate, as we were stopped by a security guard and offered to pay for the services of the minibar, which we did not use for the reason that it did not work !! ! the husband was not shy and expressed everything that he thinks about this hotel, because it was already the last straw. Do not expect European quality from this hotel!