We won't come here again

Written: 21 august 2014
Travel time: 3 — 14 july 2014
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 4.0
Cleanliness: 1.0
Food: 5.0
Amenities: 5.0
Hello. We rested in Oles Loo in August 2014. Last year we went to Anapa, rested in a boarding house with 3 meals a day, so there is something to compare with.
1) The location of this hotel on the mountain, information about which is provided in the description of the hotel itself. It didn't scare us. when we chose the hotel. Rather, we relied on the positive reviews about the hotel. But, it seems that the high rating of this hotel is due to the fact that negative reviews are deleted, or we were just unlucky with the room.
2) The advantages of the place where we rested are picturesque nature and the cleanest sea. Guests of the hotel go to the beach belonging to the territory of the Aqualoo complex. The beach is clean, equipped and sewage does not flow into it, as on a free city beach.

3) The advantages of the hotel itself are a well-groomed territory, a beautiful view of the sea, an equipped playground, a swimming pool. As for ping-pong, it could be made free for guests (as it was in Anapa), but these are trifles.
4) Now about what I did not like. The hotel welcomes guests even with the youngest children. At first, when choosing a hotel, this did not bother us. But when every day we heard the cries and cries of one "king" of 2 years in the dining room, in front of which his parents danced, poured soup into his mouth, which he opened to scream, turned on cartoons for him on the tablet, danced in front of him with dolls, then it was very unpleasant to look at. The cries of this child accompanied the guests throughout the hotel, and woke them up at night. There is already a wish to the guests themselves - first teach your children to behave correctly in crowded places, and then go on vacation. In Anapa, there were age restrictions for children - they accepted from the age of 4, and only this year it became clear to us why this was so.
5) Hotel guests were offered 3 meals a day, a buffet. The restaurant is clean and the waitresses are very polite and pleasant. It was embarrassing that the food was often insipid, the salads were not tasty, and the rolls or cookies were on the tray in such a small amount that they were already running out for 3 people picking up food. Of course, a little later they brought more, again just as little, but still there was a feeling that there was not enough for everyone. Here, I think, the problem is connected with the mentality of the Russian people, who are used to grabbing everything and more, once everything has been paid for. The entrance to the dining room was literally stormed when the waitress opened the door to invite guests. More about nutrition - every day they gave a compote of dried fruits, which was very diluted in the end and which was already pretty tired. Well, about the dishes - they were cooked somehow without a soul (sometimes there was a feeling that some dishes were slaughtered for pigs). Again, if it weren’t for last year’s experience, when everything in Anapa was very tasty and in abundance, maybe we wouldn’t be so critical of the food in Oles Loo.
6) One of the shortcomings of the hotel is one dryer for all rooms where there is no balcony. In Anapa, there was a dryer in every room, but here there is one, a little broken and constantly falling due to gusts of wind.

7) What still struck us is not the hotel itself, but the guests. There is a cooler on the ground floor so that people can drink tea or coffee. People, well, how can you be SUCH KHOROHOBORA?? ? Many used this cooler to fill large plastic bottles with water (water costs 35 rubles in stores)!! ! Well, what kind of swine is this? The cooler was enough for several hours. As a result, people who wanted to get themselves a glass of water could not do so. I think the hotel management should be banned from collecting water from the cooler into plastic bottles. Again the race turns out - whoever has time, that and sneakers.
8) Now, as for the number. When we booked a room, we were promised a French double bed. In fact, in the room 2 beds were simply pushed together. There is no need to mislead even such trifles.
9) We are approaching the most terrible, because of which we will never return here. The quality of cleaning and cleanliness in the room. Or rather, dirt in the room. Maybe, specifically, we were unlucky with the number, I don’t know, we didn’t see other numbers. When we entered the room, we immediately felt the pungent smell of urine from the carpet. I think that it is a huge drawback when carpet is laid in the room instead of linoleum or tiles - it is not cleaned, everything is dropped and poured on it, it absorbs everything. It seems that before us they lived in this room with a child who, sorry, wrote on the floor. When we were looking for a rolled ball under the bed, we had to raise the bed. What kind of dirt that causes a gag reflex, we did not see there !! ! The whole mirror was smudged, it felt like someone was blowing their nose at it. There were greasy finger molds on the doors. Ants were crawling on the wall near the table in huge numbers. They crawled into glasses, onto bottles of Fanta. The abomination is still the same. The outlet in the room is kept on parole. But the worst thing is the bathroom. The shower cabin is full of mold and mildew. It looks like it has never been washed since the day the hotel was founded. And the toilet bowl is disgusting to use - it was definitely never washed and it was so unpleasant to use it. We are supporters of cleanliness and hygiene, and such unsanitary conditions do not suit us at all! In Anapa, we saw how they cleaned the room when people moved out, how the maids lifted the beds and licked everything to a shine. It was nice to be in the bathroom, everything was like at home. And here there was a feeling that you were in a public toilet, which is used by many and which is not washed or washed somehow. Once we saw the maid cleaning our room. It took her 30 seconds to do everything. She swept the mop across the bathroom floor, hung a foot mat over the shower stall, and left. Is this cleaning? Nothing is better than this. Still the result is the same.
What can I advise to those who make a choice in favor of this place - if cleanliness in the room is not the most important thing for you, if you are ready to eat not always tasty food and put up with the cries of little spoiled children, then Olesya-Loo is not even a bad place. Well, we will choose another hotel next time.
Translated automatically from Russian. View original

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