Испорченный отдых за приличные деньги!!!!!!!!!!! Spoiled vacation for decent money!!!!!!!!!!

I want to warn everyone right away, never go to this hotel, because a spoiled vacation is quite expensive, in this case it costs. The Tunisians themselves say that the hotel is very bad.
Firstly, the hotel does not correspond to four stars, even three stars are too many for it, almost nothing corresponds to the description. Two pools are declared, one is open (this is true), the other is closed, which also corresponds, because it is closed for REPAIR, the territory of Azur Plaza is very small and not well-groomed, looking at drying palm trees, lack of lawn and broken sun loungers, a dirty hotel of pleasure is not delivers.
Location. Near the hotel, in addition to other hotels, there were 5 shops where you could buy water, ice cream and some souvenirs and two cafes, the only thing that brightened up our pastime in the evenings. Some infrastructure is located about a kilometer from the hotel, so entertainment there isn't.

Number fund. Initially, we were settled in a room where out of 6 light bulbs only 2 worked, the balcony door did not close, the bedding was already used by someone, the telephone cord was tied on a non-working air conditioner, and the useless phone itself was on the bedside table, there were no towels at all, the room itself was worse than any kopeck piece, you must admit, the beginning of the holiday did not please, but rather caused a quiet horror. The next day, when we asked our guide (we will talk about him a little later) to move us, we got a pretty decent room, but still didn’t pull on 4 stars.
The all inclusive bar does not include anything but terrible tea (there was not even elementary filter coffee) and drinks from the machine (sprite, cola, fanta), often these drinks were not available. We were not interested in alcohol, but from what was on the shelves, only the most unpretentious alcoholic can satisfy his needs, a person who does not drink denatured alcohol is unlikely to find something for himself there.
Reception. We could not change money until the end of the vacation, this was motivated by the fact that no one changes dinars with them, therefore they cannot change dollars for us either, so we had to go to the bank (about 1 km) or change money in nearby shops.
Dining room. The word "restaurant" doesn't really fit this place. Despite the fact that we are not the first time in Tunisia, the poor menu and the lack of any drinks in the dining room discouraged us, in order to wash down the FOOD that we were offered, we had to go to the all-inclusive bar, wait for at least someone to come up and poured us what was at the moment from the water (sprite, cola or fanta), and then with all this go back to the dining room. We had to wait for plates, because there were not enough of them for the number of vacationers, but when they were brought, it was quite difficult to pick them up, because. they slipped out of our hands (greasy and dirty), we also waited 20 minutes for forks and knives, their cleanliness was the same as the plates. Napkins were not issued at all, so it was not possible to wipe the cutlery. The number of flies on the prepared dishes cannot be described, in addition, plates were pulled out of the hands and fruits were laid on the dirty hands of the hotel staff. It probably makes no sense to describe the tables in the dining room, except for the absence of some tablecloths and greasy streaks; I had to wait with plates in my hands for someone to eat and make room. Dirty plates after the departure of the one who had already eaten were in no hurry to clean up, pushed a little aside someone else's plate, put his own and somehow ate.

Sea and beach. The sea is quite clean, but it is located about 500 meters from the hotel. You need to go past the construction site, and dust flies there, so whether you bathed or not, you still don’t feel fresh. In order to go to the beach, you need to go either through the garbage dump or through the cafe, which is also not very pleasant. The beach itself is claimed to be the hotel's own, but it's not. All visitors to the cafe are also on this "own" beach, you can also imagine what kind of garbage is on the sand and in it. In general, this is a city beach that is not surrounded in any way and does not belong to the hotel.
Guide and excursions. Russian-speaking guides are always different from Russian-speaking ones, and this difference is not in their favor. Apparently, we were alone in the hotel from your travel agency, so we were often forgotten. Having arranged a meeting with our guide, we sat waiting for him for an hour, and when we dialed his phone number, he told us that he couldn’t today..... Agree, such a service is not pleasant. We had two excursions, the time indicated on the tour ticket from when the bus picked us up always differed by 15-20 minutes. Everything would be fine, but when they tell you that a bus will pick you up at 4-45 in the morning and you go down to the hall and have to wait another 20 minutes - annoying.
True, we cannot fail to note that when we had an accident on a quad bike in the Sahara, we were quickly helped and showed sympathy. But this does not apply to this hotel, but to Tunisia as a whole.
We would also like to note that we arrived in Tunisia before Ramadan, but the situation after its onset in this hotel did not change much, the only difference was the absence of queues for food and free tables in the dining room. The quality remains the same.