Dear tour operators and travel agents!
Take care of your professional reputation. Do not send your tourists to such hotels. After all, the negative impressions of a tourist from a vacation can make him a client of another manager or travel agent. You will simply lose your client!
And if you recommend your tourists to stay at the AFRIKA JADE hotel in Tunisia, then warn them that even if there are lockable safes in their rooms, there is no guarantee of the safety of their money and valuables. And if something is stolen from them, then neither the hotel administration nor the host will give them any support or help, but will do everything possible to hush up their problems and pretend that nothing happened, or they themselves are to blame.
If I had read such a review myself, I would have thought that it was written by a person who will always find something to complain about . But, since I am writing it myself, I highly recommend choosing another hotel.
I leave a review and impressions of our company about visiting the AFRIKA JADE 4 * hotel in Tunisia (village KORBA) from August 31 to September 14.2011.
The first time in this hotel, a large female company, we rested in the second half of September, last 2010. My travel agent (T / F "Soyuz", through the Tour Operator "Biblio-Globus") recommended this hotel to us for a relaxing, comfortable and safe stay.
And indeed, the hotel impressed us with its exotic design, well-groomed and equipped territory, the cleanest beach, the correctness and friendliness of the staff, and excellent service. And all of the above left the most pleasant, warm and comfortable memories of a holiday spent in complete safety.
This year, we had no doubts about which hotel to go to in Tunisia. And we again chose AFRIKA JADE. Our company consisted of 7 - and women aged 29 to 57 years, and we booked 4 rooms.
He masterfully portrayed horror, thanked us for the information, and said that it was very unpleasant for him, because he had known each of the service personnel in this hotel for 8 years, and he could not imagine that any of these honest people could do that. act.
The 2nd theft took place in the room of Dasha Serebrennaya and Tatyana Filinova. The first lost 100 US dollars, and the second lost 100 euros from!! ! ! ! locked up! ! ! ! safe.
We immediately informed ourselves about this. Without listening to the details, SAMI began to run around the hotel lobby at breakneck speed, saying that he would immediately inform the owner of the hotel about this, periodically jumping out into the street, along with ......a suitcase carrier !! ! ! pretended to call someone. Then he asked us to show the safe. The suitcase carrier took a picture of the safe with his mobile phone and…. . the whole show is over.
The 3rd theft occurred again at Tatiana Matveeva's room.
Missing her Swiss penknife (Cost 2500 rubles).
On the morning of the next day, we tried to get information from ourselves about the actions of the hotel administration in connection with these thefts. But, he in every possible way referred to being busy with other tourists and a lot of work. We asked to arrange a meeting with the owner of the hotel. We were received by the reception chief named MUAZ, and with the translation by ourselves, after listening carefully, he said that money does not disappear from the closed safes in their hotel ! ! ! ! True, we were also told that a meeting would be arranged with the staff. And if someone stole something from us, then it will definitely be returned to us! ! ! Because in such cases everything is returned. My question is that our theft is not the only case in the hotel? ? ? , the conversation moved to another topic. Realizing that we would not be helped at this level, we began to insist on a meeting with the owner of the hotel. So another 3 days passed.
Nobody accepted us.
SAMI worked hard with other tourists. Each time we met (2-3 times a day) we reminded him that we are waiting for some information about our problem, or, in extreme cases, at least an elementary apology from the hotel administration. SAMI shrugged us off each time like annoying flies. At an information meeting with newly arrived tourists, we again approached SAMI to find out something about thefts from our rooms, he asked what we want? We reminded him that we are his tourists like everyone else, and that, unlike new arrivals, we already have problems that have not been resolved so far. We were told that there were no problems, in fact, no. Then we told the newly arrived tourists about the theft in the hotel, and SAMI, waving his head, smiling, began to say that everything we say here is not true, that this is not possible in Tunisia, that we invented everything ! ! ! !
It became clear to us that we would not get anything from anyone, nothing in this hotel. That there is no one to protect the rights of Russian tourists here. And no one really cares about anything.
We told ourselves that we were very disappointed with his behavior, the lack of help from his company, the hotel administration, which is strange for us that the hotel is not at all interested in its reputation and no one has brought us at least an elementary apology, and that we are more to them we will not arrive, and we will also report this theft to the travel agent and tour operator, we will write our reviews on all possible sites.
To all this we will receive a wonderful answer from ourselves: “Well, you won’t come to our hotel anymore, so do what you want in your Russia, at least complain, at least swear - we don’t care! ! ! . Don't stop me from working here! ! »
So we did not wait for any reaction from the hotel administration, the administration of the host.
In fairness, it must be said that at the time of our departure, when I asked for the position of the hotel representative who spoke with us and wrote it down in a notebook, already on the bus, SAMI said that he regrets our problems, apologizes, and will definitely inform his administration about this .
We are very disappointed by the hypocritical behavior of the representative of the host at the SAMI hotel, the inaction and disrespect for Russian tourists on the part of the hotel administration, and most importantly, the very facts of theft from Russian women.
Everything else that caught our eye compared to our last year's stay in this hotel is absolutely experienced, and we simply note it as a fact. Namely:
- a very unkempt area that starts badly! ! ! clean up hours at 9 am;
- the beach is bad and rarely cleaned. Full of cigarette butts, small garbage. There is practically no security. During the day on the beach, from 9 o'clock, 1 young boy of 22 years old is on duty.
He is a lifeguard, a guard, a cleaner;
- abandoned lawns, garden;
- the hotel staff has become very intrusive and not correct (waiters, male masseurs);
- food is more scarce and monotonous, except for weekends, when Tunisians came to rest with their large families;
- from the animation - at 11 o'clock volleyball on the beach, and on weekends there was still darts at 12 o'clock and a children's disco. It's all.
Some of the photos are posted for the public to see.
With respect to the readers, Yulia Serebrova, Vera Funtova, Tatyana Matveeva, Tatyana Filinova, Irina Smirnova, Natalia Tsyganok and Daria Serebryannaya.
Take care of your professional reputation. Do not send your tourists to such hotels. After all, the negative impressions of a tourist from a vacation can make him a client of another manager or travel agent. You will simply lose your client!
And if you recommend your tourists to stay at the AFRIKA JADE hotel in Tunisia, then warn them that even if there are lockable safes in their rooms, there is no guarantee of the safety of their money and valuables. And if something is stolen from them, then neither the hotel administration nor the host will give them any support or help, but will do everything possible to hush up their problems and pretend that nothing happened, or they themselves are to blame.
If I had read such a review myself, I would have thought that it was written by a person who will always find something to complain about . But, since I am writing it myself, I highly recommend choosing another hotel.
I leave a review and impressions of our company about visiting the AFRIKA JADE 4 * hotel in Tunisia (village KORBA) from August 31 to September 14.2011.
The first time in this hotel, a large female company, we rested in the second half of September, last 2010. My travel agent (T / F "Soyuz", through the Tour Operator "Biblio-Globus") recommended this hotel to us for a relaxing, comfortable and safe stay.
And indeed, the hotel impressed us with its exotic design, well-groomed and equipped territory, the cleanest beach, the correctness and friendliness of the staff, and excellent service. And all of the above left the most pleasant, warm and comfortable memories of a holiday spent in complete safety.
This year, we had no doubts about which hotel to go to in Tunisia. And we again chose AFRIKA JADE. Our company consisted of 7 - and women aged 29 to 57 years, and we booked 4 rooms.
He masterfully portrayed horror, thanked us for the information, and said that it was very unpleasant for him, because he had known each of the service personnel in this hotel for 8 years, and he could not imagine that any of these honest people could do that. act.
The 2nd theft took place in the room of Dasha Serebrennaya and Tatyana Filinova. The first lost 100 US dollars, and the second lost 100 euros from!! ! ! ! locked up! ! ! ! safe.
We immediately informed ourselves about this. Without listening to the details, SAMI began to run around the hotel lobby at breakneck speed, saying that he would immediately inform the owner of the hotel about this, periodically jumping out into the street, along with ......a suitcase carrier !! ! ! pretended to call someone. Then he asked us to show the safe. The suitcase carrier took a picture of the safe with his mobile phone and…. . the whole show is over.
The 3rd theft occurred again at Tatiana Matveeva's room.
Missing her Swiss penknife (Cost 2500 rubles).
On the morning of the next day, we tried to get information from ourselves about the actions of the hotel administration in connection with these thefts. But, he in every possible way referred to being busy with other tourists and a lot of work. We asked to arrange a meeting with the owner of the hotel. We were received by the reception chief named MUAZ, and with the translation by ourselves, after listening carefully, he said that money does not disappear from the closed safes in their hotel ! ! ! ! True, we were also told that a meeting would be arranged with the staff. And if someone stole something from us, then it will definitely be returned to us! ! ! Because in such cases everything is returned. My question is that our theft is not the only case in the hotel? ? ? , the conversation moved to another topic. Realizing that we would not be helped at this level, we began to insist on a meeting with the owner of the hotel. So another 3 days passed.
Nobody accepted us.
SAMI worked hard with other tourists. Each time we met (2-3 times a day) we reminded him that we are waiting for some information about our problem, or, in extreme cases, at least an elementary apology from the hotel administration. SAMI shrugged us off each time like annoying flies. At an information meeting with newly arrived tourists, we again approached SAMI to find out something about thefts from our rooms, he asked what we want? We reminded him that we are his tourists like everyone else, and that, unlike new arrivals, we already have problems that have not been resolved so far. We were told that there were no problems, in fact, no. Then we told the newly arrived tourists about the theft in the hotel, and SAMI, waving his head, smiling, began to say that everything we say here is not true, that this is not possible in Tunisia, that we invented everything ! ! ! !
It became clear to us that we would not get anything from anyone, nothing in this hotel. That there is no one to protect the rights of Russian tourists here. And no one really cares about anything.
We told ourselves that we were very disappointed with his behavior, the lack of help from his company, the hotel administration, which is strange for us that the hotel is not at all interested in its reputation and no one has brought us at least an elementary apology, and that we are more to them we will not arrive, and we will also report this theft to the travel agent and tour operator, we will write our reviews on all possible sites.
To all this we will receive a wonderful answer from ourselves: “Well, you won’t come to our hotel anymore, so do what you want in your Russia, at least complain, at least swear - we don’t care! ! ! . Don't stop me from working here! ! »
So we did not wait for any reaction from the hotel administration, the administration of the host.
In fairness, it must be said that at the time of our departure, when I asked for the position of the hotel representative who spoke with us and wrote it down in a notebook, already on the bus, SAMI said that he regrets our problems, apologizes, and will definitely inform his administration about this .
We are very disappointed by the hypocritical behavior of the representative of the host at the SAMI hotel, the inaction and disrespect for Russian tourists on the part of the hotel administration, and most importantly, the very facts of theft from Russian women.
Everything else that caught our eye compared to our last year's stay in this hotel is absolutely experienced, and we simply note it as a fact. Namely:
- a very unkempt area that starts badly! ! ! clean up hours at 9 am;
- the beach is bad and rarely cleaned. Full of cigarette butts, small garbage. There is practically no security. During the day on the beach, from 9 o'clock, 1 young boy of 22 years old is on duty.
He is a lifeguard, a guard, a cleaner;
- abandoned lawns, garden;
- the hotel staff has become very intrusive and not correct (waiters, male masseurs);
- food is more scarce and monotonous, except for weekends, when Tunisians came to rest with their large families;
- from the animation - at 11 o'clock volleyball on the beach, and on weekends there was still darts at 12 o'clock and a children's disco. It's all.
Some of the photos are posted for the public to see.
With respect to the readers, Yulia Serebrova, Vera Funtova, Tatyana Matveeva, Tatyana Filinova, Irina Smirnova, Natalia Tsyganok and Daria Serebryannaya.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- The hotel is very specific
- Good hotel, we went with a small child, we liked it very much.
- I don't understand why not 5 stars
- Good hotel. Great stay!
- Great vacation.
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