Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
5.0
Cleanliness:
3.0
Food:
7.0
Amenities:
7.0
We stayed at this hotel for ten days in June 2011. The impression of the rest and the hotel has developed from both positive and negative points. Therefore, I can’t unequivocally answer what was good or bad.
I'd better start in order.
Purchased a trip in Germany through ITS. There are no complaints about the company itself. The representative was always there. A charming and competent employee from the first days gave us full information on how to spend our holidays better and safer. Maybe thanks to her we had to avoid some unpleasant situations and problems. Periodic presence in hotels, trips to other cities, and other issues even regarding the operation of the hotel.
So the assessment of the company's work is excellent.
Hotel:
Receptionist - no complaints here. Professionals work, they know many languages: French, English, German, not much in Russian. Money exchange is also here. They help in various situations, they can give information both on the hotel and on other issues.
Evaluation of the work of receptionists - Excellent.
Hotel cleaning service. This is where the mine is laid. Honestly, the first desire after placing in the room was to go to the reception and change the room. Old furniture and appliances, buzzing climate with warm air, although at the beginning we just opened the door to the balcony and turned it off, but by the end of the holiday it was fixed and the last two days it was cool air, but still had to be turned off at night due to the noise of the system .
Housekeeping is like a show: "Guess what's wrong this time"
They wash in the room selectively, that is, if you can wash it without bending down, they will wash it, but not under the beds. And it is better not to look there. Bed linen is also partially changed, we did not even understand on what basis. When we asked the cleaning lady if she changed her underwear today, she convincingly answered yes. Although the wife specially marked the linen and the linen was not changed. The same problem with towels that were taken out of the room in the morning for washing and returned to the room only for dinner. At this time, I had to make do with my own towels. She broke the ashtray and left it on the table. Could leave us without toilet paper, soap. All these little things had to be constantly eliminated through the reception, but by the end of the vacation it had already become annoying. Every day we left her a dinar, but no change. I asked other vacationers - the same problems. Maybe the hotel saves on cleaning in this way - I don’t know, but having visited many other hotels, I would boldly leave only three stars for this hotel.
Therefore, the raumservice score is three with a minus.
The kitchen of the hotel is good. Although the assortment of fruits for the month of June was not very rich. Peaches, oranges and something like plums - it has always been. Several times they gave a watermelon and once there was an unripe melon. Although you could easily add to the menu: dates, grapes, bananas, apples, and other fruits. After 22 hours of baking until 24 hours I did not see. But this was not a problem for us as dinner was enough. The bar worked well, there were cocktails, wines, drinks, beer.
The overall score is four.
The hotel pool is great. Cleanliness and tidiness.
The beach of the hotel - also caused us criticism, or rather the staff who serve it. We generally got the impression that they set themselves the goal of working well only for those who pay generous tips. We once had such a situation, my wife and I came to the beach to sunbathe at eight in the morning, and the mats on the sunbeds were already "reserved" by vacationers. We then simply put our towels on the leagues and see the following picture. Another pair came after us - no mats.
They called an employee, gave him money, he immediately takes off the towel from the supposedly reserved place, and hands two mattresses to the happy couple. When I told him that I also needed two mattresses, he again told me that there were no free mattresses. Then I said that I would go to the boss and I would solve this problem with him. While I went to the reception, he immediately brought two mattresses to my wife, who stayed on the beach.
The second thing that greatly interfered with our rest was the constantly scurrying local sellers who are trying to sell you something that you don’t need. And it lasts all day long. Their importunity can even envy some insects.
Beach rating - three with a minus
Animation - well done, fun, provocatively, they can work with the public, but not in Russian. Humor is sometimes vulgar, as ours sometimes say below the belt. Organization of volleyball, gymnastics, work with children.
Score - five
Hotel wishes. We understand that such a large hotel is very difficult to manage. And as they say, you won't be nice to everyone. But I would introduce periodic control by management on the most problematic places in the hotel. It is the cleanliness and condition of the rooms. And the decency of some of the hotel staff.
The overall rating of the hotel is four with a minus.
The city of Sousse left the same impression as a hotel, it is both beauty and wealth, and then poverty and dirt. Basically, we walked along the boulevard named after the January Revolution of 2011. This is a city where many tourists come from around the world and to put things in order at least on one of the main streets of the city is a completely doable task.
When we chose a trip, we wanted to relax and visit some historical places. But our opinion is better to visit Italy.
I'd better start in order.
Purchased a trip in Germany through ITS. There are no complaints about the company itself. The representative was always there. A charming and competent employee from the first days gave us full information on how to spend our holidays better and safer. Maybe thanks to her we had to avoid some unpleasant situations and problems. Periodic presence in hotels, trips to other cities, and other issues even regarding the operation of the hotel.
So the assessment of the company's work is excellent.
Hotel:
Receptionist - no complaints here. Professionals work, they know many languages: French, English, German, not much in Russian. Money exchange is also here. They help in various situations, they can give information both on the hotel and on other issues.
Evaluation of the work of receptionists - Excellent.
Hotel cleaning service. This is where the mine is laid. Honestly, the first desire after placing in the room was to go to the reception and change the room. Old furniture and appliances, buzzing climate with warm air, although at the beginning we just opened the door to the balcony and turned it off, but by the end of the holiday it was fixed and the last two days it was cool air, but still had to be turned off at night due to the noise of the system .
Housekeeping is like a show: "Guess what's wrong this time"
They wash in the room selectively, that is, if you can wash it without bending down, they will wash it, but not under the beds. And it is better not to look there. Bed linen is also partially changed, we did not even understand on what basis. When we asked the cleaning lady if she changed her underwear today, she convincingly answered yes. Although the wife specially marked the linen and the linen was not changed. The same problem with towels that were taken out of the room in the morning for washing and returned to the room only for dinner. At this time, I had to make do with my own towels. She broke the ashtray and left it on the table. Could leave us without toilet paper, soap. All these little things had to be constantly eliminated through the reception, but by the end of the vacation it had already become annoying. Every day we left her a dinar, but no change. I asked other vacationers - the same problems. Maybe the hotel saves on cleaning in this way - I don’t know, but having visited many other hotels, I would boldly leave only three stars for this hotel.
Therefore, the raumservice score is three with a minus.
The kitchen of the hotel is good. Although the assortment of fruits for the month of June was not very rich. Peaches, oranges and something like plums - it has always been. Several times they gave a watermelon and once there was an unripe melon. Although you could easily add to the menu: dates, grapes, bananas, apples, and other fruits. After 22 hours of baking until 24 hours I did not see. But this was not a problem for us as dinner was enough. The bar worked well, there were cocktails, wines, drinks, beer.
The overall score is four.
The hotel pool is great. Cleanliness and tidiness.
The beach of the hotel - also caused us criticism, or rather the staff who serve it. We generally got the impression that they set themselves the goal of working well only for those who pay generous tips. We once had such a situation, my wife and I came to the beach to sunbathe at eight in the morning, and the mats on the sunbeds were already "reserved" by vacationers. We then simply put our towels on the leagues and see the following picture. Another pair came after us - no mats.
They called an employee, gave him money, he immediately takes off the towel from the supposedly reserved place, and hands two mattresses to the happy couple. When I told him that I also needed two mattresses, he again told me that there were no free mattresses. Then I said that I would go to the boss and I would solve this problem with him. While I went to the reception, he immediately brought two mattresses to my wife, who stayed on the beach.
The second thing that greatly interfered with our rest was the constantly scurrying local sellers who are trying to sell you something that you don’t need. And it lasts all day long. Their importunity can even envy some insects.
Beach rating - three with a minus
Animation - well done, fun, provocatively, they can work with the public, but not in Russian. Humor is sometimes vulgar, as ours sometimes say below the belt. Organization of volleyball, gymnastics, work with children.
Score - five
Hotel wishes. We understand that such a large hotel is very difficult to manage. And as they say, you won't be nice to everyone. But I would introduce periodic control by management on the most problematic places in the hotel. It is the cleanliness and condition of the rooms. And the decency of some of the hotel staff.
The overall rating of the hotel is four with a minus.
The city of Sousse left the same impression as a hotel, it is both beauty and wealth, and then poverty and dirt. Basically, we walked along the boulevard named after the January Revolution of 2011. This is a city where many tourists come from around the world and to put things in order at least on one of the main streets of the city is a completely doable task.
When we chose a trip, we wanted to relax and visit some historical places. But our opinion is better to visit Italy.
Translated automatically from Russian. View original
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