Воровство на территории отеля в 2013году Theft at the hotel in 2013

REVIEW ABOUT THE HOLIDAY IN TOUR CALEV 2013
Good afternoon to those interested in the "Tour Khalef" hotel in Sousse.
We were a couple of 34 and 29 years old. From 29.05. 2013 to 04.06. 2013
The sending party is a tour. operator "EXPRESS TOUR" in St. Petersburg.

NOT INDIFFERENT TO YOUR OWN THINGS AND THE QUALITY OF SERVICE BOTH IN THE ROOM AND WHOLE IN THE HOTEL PLEASE READ TILL THE END! ! !

We arrived at Monastir airport according to the schedule, without incident, the meeting party in the person of Natalia also did not cause any complaints at first, she briefly spoke about the time difference (3 hours), the exchange rate (local 1 dinar - about 20 rubles)
briefly about the city of Sousse, the hotel itself. Since we were not going to Tunisia for the first time, we did not hear anything new.

Looking ahead, I would like to note the fact that we already rested in this hotel in August 2009, and it was for this reason (we were very pleased with both the hotel and the people vacationing with us at that moment, and in general, everything was very good) high level) as it turned out later, the hotel had certification. I also want to be a little premature, but note that the quality has fallen very significantly, but more on that later.
We arrived at the hotel at 6.50 am local time, asked to wait with the room, offered to have breakfast for now, as a result, after 1.5 hours we were settled in building 3.2nd floor, room 3225.
The room itself was generally not bad, cleaned, clean (visually, as it seemed later, which was not very good, but more on that below) not shabby, with working sanitary equipment, there was everything you needed (5 towels, a working refrigerator, an LCD TV with a remote control , hair dryer. ) Fresh furniture, in a word, everything is fine.
The only caveat is that the air conditioning system in the hotel is entirely central, and since the air temperature during the day varied around 25-29 degrees Celsius, therefore, it was not turned on for the entire period of our stay, although the guests periodically asked the administrator about it.
Beach:
The coastline is about 100m, sandy, clean, gentle entry into the water.
The water is not perfectly clean, but there were no jellyfish, algae were periodically removed by local staff. The water temperature in the sea is 20-22gr. There were waves for a couple of days, visual excitement was 2-3 balls.
In general, there were enough sunbeds for vacationers, as well as mattresses, only you have to drag them to the "canopy fungi" yourself! ! For vacationing women and girls is not a very easy task.
Animation on the beach is fun: exercises, aqua aerobics, volleyball, archery, bocha and something else)) Fans of all this will have fun. Music plays on the beach.
Nutrition:
We had half board ie breakfast and dinner.
The food is basically nothing, there are European dishes in the morning, pancakes from the mountains. chocolate,
scrambled eggs, donuts, pastries, yoghurts and other local cheeses and sausages - I have not tried it.
For dinner, there are first courses (soup, borsch), the second - french fries, spaghetti, chicken, turkey, beef, fried fish, and more) in general, you will not stay hungry.

There were fresh vegetables and fruits (some unripe - peaches, plums, something else_ I really liked the watermelon - very juicy sweet, oranges are also very tasty.
There is an assortment of sweets, cakes, ice cream.
drinks-local soda-type INVITE (who remembers the 90s), tea, coffee, hot chocolate.
The dishes were cleared from the table on time, the staff is polite and friendly (we gave a tip of 1-3 dinars every day)
Evening animation starts at 21.15 and goes until 22.30 more for children, although teenagers may also be satisfied.
For lovers of active club recreation, there is a La Grotte club on site, opening at 23.30 and until 3.00 at night
. Entrance is free, but everything inside is not cheap, but if you are careful, you can bring whatever you want with you. But the local male population also go to this club, which directly goes out as if on a hunt for young vacationing girls)))
In general, everything would be fine if:
MUST READ MORE! ! !
We came to the room after dinner, wanted to lie down to rest, took off the bedspread: there was a sharp, unpleasant smell of ammonia, and in the middle of the sheet there was a wet spot measuring 80-90 cm in diameter, as you guessed, this is someone who peed in bed as a memory of the hotel, and the cleaning lady room, no matter how I changed bed linen from previous guests ! ! !
the administrator was immediately called to quickly resolve the issue of changing not only bed linen, but also mattresses, pillows, blankets for everything new. I must say they replaced everything without question.
The next day (after repeated requests) they even sent a beautifully packaged large plate of fresh and ripe fruit to the room as an apology, and we accepted this apology. and considered the incident closed.
On the same evening, the adventures did not end, at the end of the animation on the territory of the hotel, almost in front of the table where I was sitting with a friend (sitting together), they steal a leather Handbag in which the new Samsung Galaxy C3 smartphone, headphones to it, house keys, Russian money. Well, I put the documents and the currency in the safe the day before ! ! !

Moreover, representatives of the hotel did it with a probability of 99%! !
Of course, the question immediately arises, why take expensive gadgets with you on vacation, this is a very simple answer - for comfort, because a smartphone today is not just a phone, it's a camera, a camera, it's a media center and many more useful things that are so necessary on vacation.
Within 5 minutes from the moment of the theft, he reported the incident to the reception to the administrator, who immediately forgot the Russian language. (There was no language barrier when checking in in the morning)
I asked to contact the representative of the tour operator, they connected only after 30 minutes, not earlier. She never deigned to come and help in writing a statement to the police about the theft, although the word robbery suggests itself more.
I asked to call the police to the hotel, the representatives of the hotel did not seem to hear about my sufficiently clear request-requirement.
ATTENTION - THE HOTEL DOES NOT OFFER A RUSSIAN SPEAKING PERSON, SO BE READY TO COMMUNICATE IN EVENT OF ANY PROBLEM EITHER IN FRENCH OR IN EXTREME CASE IN ENGLISH! ! !
And the fact that the percentage of Russian-speaking vacationers in the hotel tends to 100% is not a strong argument for them to include such a person in the staffing table to solve just such cases.

Eventually, the police were called and they arrived an hour later. There was a local guide among the guests at the hotel - the name of AMER, he helped to overcome the language barrier. We drove to the police station in order to write a statement, but in the end they didn’t accept it, because my request to call the consul to resolve the issue was also refused. Returning to the hotel, the head of the hotel security suggested that I search the Animators' room on my own, bringing me there, of course, I refused, because I have no right to do this (The laws of the Russian Federation do not allow me to do this, and the desire to delve into other people's things does not bring joy ). Words such as a warrant or a warrant for the right to search, issued by the prosecutor's office to representatives of the authorities, with two understood for them, are a kind of abusive words that they apparently hear for the first time.
They did not want to do this by their own strength in my presence.
The next morning, at 9 am, I caught the representative of the Express Tour, Natalya, to try to resume the investigation into the theft, as well as write 2 statements, one about the dirty bed, the second about the theft, to which she said that NOBODY dealt with the theft will, because the theft was not from the safe or the room. In a word, I did not accept it ! ! ! To my request to arrange a meeting with the director of the hotel, she said. That they can't organize it.
I had, to the best of my ability, to be interested in the course of events in my case, I asked for a meeting with the director of the hotel at the reception chief, head of security. Looking ahead. I will say that on the sixth day of my stay at the hotel, I eventually met with him and outlined my problem. By the way, they suggested that I go to Medina (the old part of the city to the bazaar), find and contact the buyers of stolen phones and try to find it there, and if anything, then buy it there.
In general, business, money is good)))
On the trail. The next day, Russian-speaking tourists began to approach me and ask how the investigation was going. and does it pass at all? But I didn't have much to say to them. In general, I was pleasantly surprised by the fact that our compatriots have not yet completely turned into indifferent zombies, indifferent to such problems and sincerely tried to somehow offer their help. But I always thought. That this should be dealt with by the representatives of the security service.
A day later, a Russian woman, aged 45-47, comes to me and says that she also became a victim of theft, but already from the room (they stole an iPhone 4S). But the hotel administration staff politely sent her away, under an incomprehensible pretext. And she asked me, if anything, to keep her informed about the resolution of my issue.

A day later, another Russian tourist was also robbed of the same Samsung Galaxy C3 from her beach bag) and she tried to complain to the hotel administration with tears, but her problem was not heard.
During the rest, when Russian tourists met in the hotel lobby in the evening, the topic of theft was number 1. And those who arrived earlier than us also told that the day before, a handbag with an expensive phone, money, keys, and more was stolen from a St. Petersburg tourist. then.
As a result, you can see that in less than 7 days, 4 thefts of expensive gadgets occurred, and at the same time, the hotel administration pretends that nothing happened. On the 4th day they invited me, allegedly to pick up my phone they had found, they tried to close my mouth to offer me some other phone in return (to somehow hush up the matter) Of course, I'm not interested in their phone, I need mine! ! ! (and not just the phone).
By the end of the holiday, representatives of the beach security at the hotel began to approach me (Russian-speaking, with a proposal under this "sauce" to change the hotel security system, and change the management of the hotel security. In a word, the so-called Security tries to warm their hands on other people's problems, instead of in order to fulfill their direct duties and monitor who is on the territory of the hotel, both day and night. By the way, ANYONE can enter the hotel at any time!!! We ourselves have witnessed this. The cameras installed in the lobby do not really perform I didn’t figure out my functions (the roofing felts were turned off, or the props), because when I asked the management a question about this, I never received an answer.
Nobody really follows this.
At a meeting with the director, I once again stated the essence of the issue.

The director listened attentively to everything, even sympathized a little as a human being, and eventually informed. that if the phone and other things are found, they will be sent either by mail or with tourists, there can be no talk of any marital and material compensation, referring to the world practice of such incidents, and added that the consul leaves only in cases of murder on the territory of the hotel, and compensation is paid only in cases of theft of valuables from the SAFE AT THE RECEPTION! ! ! IN OTHER WORDS, IF YOU HAVE THEFT ON THE HOTEL TERRITORY ON THE BEACH, AT LUNCH, IN THE ROOM, IN THE ROOM SAFE, YOU WILL BE ONE TO ONE WITH YOUR PROBLEM, AND NO ONE WILL EVEN APOLOGIZE TO YOU FOR THE INCONVENIENCE PROVIDED.
Similarly, it was said to the other two victims of the theft of phones, when at a briefing with the director of the hotel I asked about the state of affairs in their cases (they did not deign to invite!
) the director said that they themselves are to blame for not looking after their valuables, the hotel DOES NOT BE RESPONSIBLE FOR THINGS IN THE HOTEL ROOMS, SAFE IN THE ROOM, and world practice, in his opinion, solves these problems in this way.
I only had to leave in English, because he was not interested in the problems of tourists and it was initially clear, in any case, they made it clear that no one would do this.
When there was a dialogue with the director about the image of the hotel as a whole, its rating, and how Russian tourists choose a hotel for themselves, about the reviews left, and that I would write my impressions of my vacation, to which he said that there was none at all does not read, and he is not at all interested in what my next steps will be. On the face of a professional approach to the issue of hotel management strategy in terms of attracting new Russian tourists.
So, dear potential customers of Tour Halef, before giving away their earned money in order to get a quality service and a pleasant experience. Think again, and if you still made a decision, then be vigilant, because things that are dear to you can change their owner.
It may seem to someone that some emotionally unbalanced tourist decided to spoil his vacation by doing a deliberately losing business, I hasten to answer that despite these incidents, I still managed to have a good rest both during the day and in the evening and at night. I think at least 20-30 people will be able to sign these words (family from Kryvyi Rih-Ukraine (6 people), Vacationers from Moscow and St. Petersburg), who also rested with us and, despite the incident, had a great time these few unforgettable days! ! ! !
Special thanks to the local guide AMERU for free hard

appreciated assistance on the first evening in the process of communicating with the local police and hotel staff. Tunisian Police
Thanks to everyone who spent their precious time, who read and made their conclusions about this hotel.
I hope future tourists considering a holiday in this hotel, the review will be useful in all respects.
If, of course, the phone is still found and sent (they wrote down my coordinates), there will definitely be a second part - HEPPY END !! ! ! !