Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
3.0
Food:
3.0
Amenities:
10.0
Good day! I want to tell you why you should not choose this hotel. Our family are regular customers of the hotel chain and have lost count of how many times we have rested here. Recently, we rested in the Imperial because of the proximity to the airport (it's more convenient with kids). The LAST time was in September 2021 and that's what horror and what a disgusting attitude towards tourists had to face. We are still in shock and that is probably why I delayed the moment of writing a review for so long.
In September we came with our son and daughter 6 months for 3 weeks. After a week of stay, we went out with the children after dinner to the open terrace-bar through the lobby. The baby was placed on the couch. SUDDENLY THE CAT JUMPED ON THE POST AND SENT A JET (he marked the territory) DIRECTLY ON THE DAUGHTER. We are in shock, she yells. We run to the nurse, she spread her hands, says wash your face. We call Melissa from gestreleysh, she also makes a helpless gesture.
All weeping, I carried my daughter to the room to wash off this caustic urine.
Everything seemed to work out and the next day we began to demand at the reception to connect us with the hotel management. But every time we were connected with the same gestreleshn. Melissa at first said that all cats and cats are taken out of the territory, but after a couple of days we found a house for cats, where they are fed and watered, groomed and cherished. Then she began to tell that ...well, yes, there are cats, but we show them to the veterinarian, everyone has books with vaccinations. GOD! ! ! SO BADLY LIE...!! ! ! In the photo you see a cat from the Aqua bar. They go there and beg for meat, which is fried after dinner. People eat there. Can you imagine the situation? ? NONE! ! ! absolutely no one isolates cats from tables and people. By the way, the same cat jumped on the pole that separates the open area of the main restaurant from the terrace. That is, when there are no people, cats reign there.
Melissa began to say that they have incredible sanitation. Again in the photo you see stoves, garbage and food waste, nothing is closed! ! !
The last attempt to get an apology from the hotel managers was a conversation with the guy from the guest relation, from which I just slowly rolled to the floor. I quote.
- And let's not walk around up to about and say what you want from us? If you want, we will organize a transfer for you or an upgrade of the room. Well, come on, offer, and we'll think about it.
I didn’t manage to answer this rudeness: at that time my eldest son was vomiting in the bathroom, and later he was taken to the hospital and put under the system. Diagnosis: rotovirus. This, by the way, is another point from, laundering reputation,, . I have a screenshot of the correspondence, where Melissa claims that there are no sick children in the hotel. Apparently, we are, lucky, to the fullest. Our son was the only one who got sick.
Guys, I just wanted to be reassured, apologized and promised that the situation would not happen again: cats would not eat from my plate, a cat would not piss on my child ! ! ! Do you really think that my conscience will allow me to use this disgusting situation for material gain? !
Here is a conversation with Melissa
- We take out cats, but they come back. We can’t close the territory ...But we definitely don’t have dogs. (the photo of the dog on the beach was taken by the husband an hour after the conversation)
- Why did you build a house for cats and put food in bowls? For them to return home?
- Well, in every self-respecting hotel there is a house for cats, so it's customary. And, by the way, we show our cats to veterinarians and do vaccinations.
(I doubt this very much, but for the future, for the uninformed, I note that supervision by a veterinarian guarantees the absence of diseases only in domestic cats that do not have uncontrolled being on the street)
- Show veterinary books?
- They're at the vet. And in general, if we do not breed cats, then we will lose 80 percent of our customers.
- Do your clients come here with cats to talk?
- Our European customers are very fond of pets and we show our tolerance on purpose.
- Pets live at home, they are clean, they have no fleas or worms, and they relieve themselves in a tray, and not in the territory where children walk and crawl. We have not had a complaint from customers that children have been infected with worms.
-They can discover it even a few years after the vacation, and no one will even think that they caught this infection in a luxury hotel, as you position yourself.
-...
And yes, there are cats in many hotels in Turkey, if it is not a luxury hotel. In any case, customers must be warned in advance that they are and that no one controls the cats. Pregnant women come to the hotel, small children who crawl on the carpet in the lobby, in which a white cat freely lives. None of the waiters, and they are in order here, do not pay attention to her.
I can write a lot more about the shortcomings of the hotel. If you have any questions, you can email me at bliznets777@mail. ru.
The hotel has a lot of shortcomings that we tried not to notice, but this case was the last straw. FAREWELL DOLPHINS! ! ! WE LOVE YOU - YOU BETRAYED US!
P. S. The photos show the same sofa.
In September we came with our son and daughter 6 months for 3 weeks. After a week of stay, we went out with the children after dinner to the open terrace-bar through the lobby. The baby was placed on the couch. SUDDENLY THE CAT JUMPED ON THE POST AND SENT A JET (he marked the territory) DIRECTLY ON THE DAUGHTER. We are in shock, she yells. We run to the nurse, she spread her hands, says wash your face. We call Melissa from gestreleysh, she also makes a helpless gesture.
All weeping, I carried my daughter to the room to wash off this caustic urine.
Everything seemed to work out and the next day we began to demand at the reception to connect us with the hotel management. But every time we were connected with the same gestreleshn. Melissa at first said that all cats and cats are taken out of the territory, but after a couple of days we found a house for cats, where they are fed and watered, groomed and cherished. Then she began to tell that ...well, yes, there are cats, but we show them to the veterinarian, everyone has books with vaccinations. GOD! ! ! SO BADLY LIE...!! ! ! In the photo you see a cat from the Aqua bar. They go there and beg for meat, which is fried after dinner. People eat there. Can you imagine the situation? ? NONE! ! ! absolutely no one isolates cats from tables and people. By the way, the same cat jumped on the pole that separates the open area of the main restaurant from the terrace. That is, when there are no people, cats reign there.
Melissa began to say that they have incredible sanitation. Again in the photo you see stoves, garbage and food waste, nothing is closed! ! !
The last attempt to get an apology from the hotel managers was a conversation with the guy from the guest relation, from which I just slowly rolled to the floor. I quote.
- And let's not walk around up to about and say what you want from us? If you want, we will organize a transfer for you or an upgrade of the room. Well, come on, offer, and we'll think about it.
I didn’t manage to answer this rudeness: at that time my eldest son was vomiting in the bathroom, and later he was taken to the hospital and put under the system. Diagnosis: rotovirus. This, by the way, is another point from, laundering reputation,, . I have a screenshot of the correspondence, where Melissa claims that there are no sick children in the hotel. Apparently, we are, lucky, to the fullest. Our son was the only one who got sick.
Guys, I just wanted to be reassured, apologized and promised that the situation would not happen again: cats would not eat from my plate, a cat would not piss on my child ! ! ! Do you really think that my conscience will allow me to use this disgusting situation for material gain? !
Here is a conversation with Melissa
- We take out cats, but they come back. We can’t close the territory ...But we definitely don’t have dogs. (the photo of the dog on the beach was taken by the husband an hour after the conversation)
- Why did you build a house for cats and put food in bowls? For them to return home?
- Well, in every self-respecting hotel there is a house for cats, so it's customary. And, by the way, we show our cats to veterinarians and do vaccinations.
(I doubt this very much, but for the future, for the uninformed, I note that supervision by a veterinarian guarantees the absence of diseases only in domestic cats that do not have uncontrolled being on the street)
- Show veterinary books?
- They're at the vet. And in general, if we do not breed cats, then we will lose 80 percent of our customers.
- Do your clients come here with cats to talk?
- Our European customers are very fond of pets and we show our tolerance on purpose.
- Pets live at home, they are clean, they have no fleas or worms, and they relieve themselves in a tray, and not in the territory where children walk and crawl. We have not had a complaint from customers that children have been infected with worms.
-They can discover it even a few years after the vacation, and no one will even think that they caught this infection in a luxury hotel, as you position yourself.
-...
And yes, there are cats in many hotels in Turkey, if it is not a luxury hotel. In any case, customers must be warned in advance that they are and that no one controls the cats. Pregnant women come to the hotel, small children who crawl on the carpet in the lobby, in which a white cat freely lives. None of the waiters, and they are in order here, do not pay attention to her.
I can write a lot more about the shortcomings of the hotel. If you have any questions, you can email me at bliznets777@mail. ru.
The hotel has a lot of shortcomings that we tried not to notice, but this case was the last straw. FAREWELL DOLPHINS! ! ! WE LOVE YOU - YOU BETRAYED US!
P. S. The photos show the same sofa.
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
- Read the review till the end please.
- Good hotel, but there was a nuance
- Excellent hotel
- Excellent hotel!
- Slightly pompous hotel
SEE ALSO