Worst vacation ever

Written: 14 may 2012
Travel time: 30 april — 8 may 2012
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 3.0
Cleanliness: 2.0
Food: 1.0
Amenities: 8.0
Good afternoon! Gentlemen, before choosing the Delphin Palace Deluxe Lara hotel, read my review and think carefully about whether you should choose this hotel!! ! I hope our experience of staying at this hotel will be useful for you. Firstly, it is not very suitable for young people, as well as families with children. The main part of vacationers are pensioners from Germany and Holland. Everything is focused on them: all entertainment, incl. live music - old German hits in the evening in the restaurant and dancing polka and all other German grandparents).
The staff at the sight of the Germans-Dutch breaks into a smile, they are friendly and always ready to help. They serve them out of order. Most of the staff speaks German, few understand English. There are Russian-speaking girls on the territory of the hotel, but they offer excursions, spa holidays and shopping (gold and furs), but they are not included in the hotel staff. They can and will help translate etc if you show interest in their offers: especially if you go with them and buy something from their recommended store. With Russian tourists, the staff behaves rudely, they don’t smile very much: in restaurants, bars they can pretend that they don’t notice you: as a result, self-service will cost faster, without nerves. Only at the sight of a checking manager can they come up and serve, afraid to lose their job. The only way to get the waiters to serve you is to contact the manager and place an order with him, and he always passes it on to the waiter, and he, in turn, earning pluses in front of the manager, will do everything ordered. Some, when they see the manager, brazenly ask us to praise their work in front of the manager.
Children's animation - in German. The main animator sometimes speaks Russian, but it is very difficult to understand her, the whole team mostly courts German children. The children felt this and immediately refused to go to the mini disco and other animation programs. They met children from Russia and organized themselves.

It is unpleasant that non-Russian tourists go to the toilet barefoot, and then jump into the pool - they immediately got sick of swimming in the pool. They preferred the cold sea, it is better to harden than to catch an incomprehensible infection.
Be especially careful with the kitchen: judging by the dishes, it is clear that they have waste-free production: for example, chicken sauté ed for lunch, pies or minced chicken cutlets will be served in the evening or tomorrow : ).
We are a family with three children. We waited for a very long time when we get to rest. They took a vacation, asked for leave from kindergartens and schools. We arrived and were fascinated by the beauty and luxury of the hotel grounds. True, the rooms are not for everyone - small rooms and bulky furniture.
The horrors began on the 4th night. All three of my children began to wake up in turn and began to vomit at the same time. The husband ran to the pharmacy: in the pharmacy there is a line of residents of our hotel: everyone is buying: zirtek, rehydron, smecta. The pains were hellish, they came in attacks every 8-10 minutes. And so on until morning.

The manager at the hotel called the hotel doctor, said that we were not the first to apply that day. We decided to call the hotel doctor, they explained to us that it was paid. We were ready to do anything to ease the pain of exhausted and exhausted children. Having learned that there were three patients, the doctor refused to look and did not even appear, and by phone the manager recommended that we be sent to the hospital. We complained to the Director of the hotel, he ruled out the possibility of food poisoning (even the fact that three children who ate together and the same thing are in the room with the same symptoms did not convince him). He said that he would consider the application if the doctor confirmed the poisoning. In the morning, the children spilled everything else: a rash appeared on the face in the form of red freckles. While waiting for the car to the hospital, the children vomited endlessly in the lobby. We went to the hospital for insurance. It took a long time to coordinate insurance, permission to carry out certain procedures. The doctor examined the children and confirmed the fact of food poisoning, the children vomited incessantly in the doctor's office. Immediately put under a dropper and kept for a day. Then we changed tickets, fearing complications, deciding that we needed to be treated at home, since the constant coordination of certain procedures, and these are phone calls, roaming is very expensive, and most importantly time. Turkish doctors do nothing until they receive a guaranteed payment letter from the insurance company, and so every movement: analysis, examination, appointment, food, etc. For a day, all three children lay on a drip, put one after the other. Tired, exhausted, not having rested to the end (we were supposed to return on May 08) returned home two days earlier - I would not wish anyone to be abroad with three sick children.
The hotel met the General Manager, showed him the diagnoses. He apologized, offered us free entertainment that the hotel offered for additional payment: such as massage with aquarium fish, bowling, a few chips from slot machines, dinner at an a la carte restaurant, which was already offered free of charge to vacationers. It was very funny: since we, adults and children who were tortured and did not sleep for 2 days, who are always ill and cannot go far from the toilet, had absolutely no time for entertainment. I asked to return the unrested days to me: the night when we did not sleep all night, but ran with basins, the second night that we spent in the hospital and the remaining 2 days - for unproven services, since we paid, but did not rest.
The manager asked me to write a statement, we attached the diagnoses of all three children. They promised that they would look into it and agreed that we rightly deserve our money back to spend this money on the treatment of children.
The horror was further: our flight was delayed, the children screamed at the airport, on the plane in pain. We spent all the time on our hands. It was simply the worst day of our lives.
Gentlemen, before choosing Delphin Palace Deluxe Lara, we ask you to think and decide: do you want to get poisoned deluxe for your money?
Regarding the return of money: the management decided to return it in one day. ))) So, they admitted their guilt, but they did not fulfill their promises to the end: ((
Summarizing, I can say: ultra all inclusive does not include spending on mobile communications, on medicines in a pharmacy, sleepless nights, nerves and tears from impotence: when you see how your children are suffering and you can’t help them in any way, and even more so you can’t explain why we , parents, they themselves gave their earned money so that their children were brought to such a sick state?
My children asked that we never take them to Turkey.
Translated automatically from Russian. View original