Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
2.0
Cleanliness:
6.0
Food:
7.0
Amenities:
6.0
rested with my family in Lara from 21.08 to 28.08. 2010 the food is good, the service is bad don’t pay a tip no one looks at you, they don’t even put water on the table until you ask, but it’s worth tipping 5 lire, everything changes . In fact, if you want good service, get ready to pay for it. another problem with towels, we lost towels near the pool with slides, (more precisely, the Dutch family appropriated them and long and stubbornly claimed that they brought towels with them, contacting the reception and customer service did not give anything, they did nothing, the manager waited 2 days and did not show up, the hotel claims that it works according to İ SO 9001-2008 - but it smells of outright scam and boorish attitude towards customers. Each towel costs 10 euros. One hotel employee shared that towels left by the pools are collected from the hotel, and that it turns out that towels disappear, no one does anything, the manager disappears abruptly, then at check-out they say that you owe 10 euros per towel. I rate the hotel management as - 0 service for free - 0 the same service is paid - 4 that the hotel has a quality certificate ISO 9001-2008. I advise everyone to seriously think before choosing this hotel.
Translated automatically from Russian. View original
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