Good hotel, but terribly unfriendly people at the reception!!!

Written: 21 october 2013
Travel time: 7 — 14 september 2013
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 3.0
Cleanliness: 5.0
Food: 5.0
Amenities: 5.0
Hotel for 4-. Upon arrival at the reception, an indifferent woman meets without any hospitality! We settled for a long time, although the rooms were free. Two rooms were normal with a sea view, and the third with a road view. . . The fact is that while we were climbing with suitcases to the 2nd floor, we saw a lot of free rooms and those that were only cleaned after the eviction of tourists. Politely asked the manager why he can not give another room with a sea view if there are free ?? ? He offered us an option 2 floors above with a sea view, took the key and took us to this room. . . but then the same unpleasant woman called him and said that within 5 minutes the key should be at her reception and we should return to that terrible room again. They offered a tip, to which the guy said that he had an "EVIL CHEF". Our mood has deteriorated significantly. Too bad the staff doesn't care about the guests. . . But, we came to rest, and decided to forget about this unpleasant situation. The hotel area is not big, but more or less clean. In general, the food is normal, not very varied, but we were not hungry. . True, after dinner near the snack bar there was nothing normal, a cold bun with cucumber, tomato and a piece of inedible Turkish sausage, once pasta, and a biscuit pie. I was surprised that out of 8 days of stay, only 1 time in the morning there was water gymnastics, in which, by the way, people actively participated, on all other days there was no entertainment program. The water on the slides was turned on when they wanted, not systematically, it was not even written when they work. . . The descent to the sea was not annoying, it was nice to take a walk, there were really not enough sunbeds, but we always found one on which we put our things and swam in the sea ourselves, and if we wanted to lie down near the sea, then we fell in early and occupied the sunbeds. On check out, we were billed for 1 call to the photographer on a local Turkish mobile phone number. The woman at the reception said that one minute was 1.5 lira, but we had to pay 20 dollars for a 3-minute conversation. Naturally, we began to resent, to which she replied that "THIS IS A BASE, THIS IS AN AUTOMATIC... " And then she said, I quote: "KNOW MONEY KNOW FLIGHT". We were just in shock. . . We called the representative of AnexTour, explained everything he said, it's useless to argue with them, pay and that's it. We had no choice, and we paid for no reason. Fortunately, we were our own company and no matter what, we had fun. At the end of my review, I want to say that previously we were only in 5 star hotels, and in the future we will go only to 5 *.
Translated automatically from Russian. View original
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