Disappointing, not a hotel

Written: 29 june 2018
Travel time: 11 — 15 june 2018
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 3.0
Cleanliness: 3.0
Food: 7.0
Amenities: 8.0
Rested with family (including two small children) in June 2018. The first thing I had to pay attention to was a disco on the street every night, from 11 pm to 2:00 - 2:30 in the morning. The percussive sounds thumped so that it was not always possible to sleep in the room, and the balcony could not be opened, otherwise it was like being in a discotheque, and it was dangerous to turn on the air conditioner at night (children), in general, it was noisy and hot at night. Secondly, these are the main two restaurants: the dishes often came across dirty (just food leftovers on plates, forks, cups), cracked mugs also often came across. It’s also a problem with the places in the restaurant, you can walk around two halls for about 10 minutes and not find a free place, it was possible to find someone’s used uncleaned table and wait for the staff to deign to come up to you and clean the table, and forks with knives were easier on your own go look, than wait... In the same restaurants, vending machines with hot drinks ( cappuccino and others) often did not work due to lack of water, or they could pour almost one water into a mug instead of cappuccino, because there was neither coffee nor cream.
Some of the hotel staff showed obvious hostility. For example, a hotel cleaner was always embittered, not a single gram in English and Russian, and on the third day, when cleaning the room, she casually threw new towels into a pile and crookedly tucked the sheets. The one dollar we left on the fourth day on the bed fixed everything. In some bars, I already felt owed by the cold, to put it mildly, look of the staff when I asked for soda or coffee. It seems that in addition to paying for the tour to the operator, I still have to pay everyone on the territory of the hotel.
But the saddest thing is if you or your children get sick with something popular in southern countries. After a week of staying at this hotel, our children fell ill one by one. The doctor called by the insurance diagnosed Enterovirus (Coxsackie). On the third visit of the doctor to us, a representative of the hotel came with him, after which every day they began to remind us that it was FORBIDDEN to leave the room, otherwise they would be evicted! Of course, since the onset of symptoms in children, we have not visited swimming pools, playgrounds, clubs or anything else where there were crowds of people, but only went to the sea away from everyone, but the policy of the hotel itself is just a nightmare. The children got sick in Turkey, for this hotel we gave a lot of money, a significant part of which somehow went to Turkey, and we are locked in a hotel in the country where we got sick and threatened to be evicted from the hotel with CHILDREN (2 and 3 years old). What is it like? Is this how Turkey, represented by the management of this hotel, shows hospitality to Russian tourists? As a result, at the request of the wife, the children began to at least bring food to the room, every day reminding them of the prohibitions.

Of course, there are many positive aspects in this hotel, but I don’t want to write about them at all, because the cons (especially about eviction) in this hotel crossed out everything, the attitude towards hotel guests is simply bestial and this is considered 5 stars!
Let's remember something else, we will definitely add it.
Translated automatically from Russian. View original