Проблема с сохранностью денег и вещей The problem with the safety of money and things

Review of the rest at the Kervansaray Kundu Otel – 5 * (Turkey, Antalya)

From May 26.2014 to June 1.2014, I, along with my wife and 7-year-old grandson, rested at the Kervansaray Kundu Hotel (Antalya). It should be noted that this is not the first time we rest in this hotel and we like everything about it. But this time an event happened that dramatically changed our views on rest in this place. I'll try to be more specific.
We were placed in a room on the 2nd floor after 14-00 hours, we had to wait 3 hours for check-in time after arriving at the hotel. The room is good, everything is there - from air conditioning to TV, overlooking the sea. We got used to it quickly and started to rest.

The next day, after meeting with Natalya Kuznetsova, a Pegas tour operator at the hotel, where we booked an excursion to the Aquarium, a world-class attraction, we went up to the room to put the change from the amount for the excursion tickets in the safe and I, Opening the closet in which the safe was located, he was horrified to find that there was no safe.
There was only a dusty place in the closet from him ! ! !
In the safe were all our money, foreign passports, insurance, the birth certificate of the grandson and all his documents, in a word - EVERYTHING, plus there was also a new tablet and some other things. Moreover, the things on the table (an open suitcase, an e-book, a telephone, etc. ) were in place and untouched by the thieves.
They immediately reported the incident to the reception with a request to call a Russian-speaking guide and call the head of the security service, a hotel representative and the police to the room.
Approximately 10 min. the head of the security service, an interpreter, came to the room, and after a while several people from the police arrived.
They listened to our explanations and assumptions about what had happened, began to show some photocopies of photographs with small indistinguishable faces so that we could identify someone, asked if we closed the safe and the room when we left, if we suspect anyone, began to take fingerprints everywhere where you can, take pictures of everything you can. In a word, to show some appearance of investigative actions. Then a person came to the room to take readings from the electronic lock of the room with a special scanner in order to check who opened our room and when. And all this despite the fact that we were absent from the room for about 1.5 hours, the entrance to the room is located on the site where the elevators are located, that is, practically in front of people, all corridors are crammed with video surveillance cameras. That is, pulling out the safe (!!! ) so that no one sees it is almost impossible.
We demanded to call the general manager of the hotel and notify him about the theft of the safe.
All the hotel employees present unanimously assured us that this case was the first time in the hotel, there had not been such cases before, etc. Although, over time, I found many descriptions of cases of theft in this hotel on the Internet.

After that, we went to the gendarmerie, located somewhere on the outskirts of Antalya, in a hotel car, together with an interpreter and an employee from the hotel security service, as it took a long time to get there and drove through all the agricultural environs of the city.
In the gendarmerie, they tediously and for a long time drew up a protocol of the incident in Turkish, from which, due to ignorance of the language, I did not understand anything, the police chief assured the protocol with his signature and did not even put a seal. They explained to us that this is enough for us to return to Russia without passports.
Upon returning to the hotel, we phoned the Russian Consulate in Antalya and I demanded that we be taken to the consulate. While the issue with the car was being resolved, I phoned my children in Russia and they sent us copies of civil Russian passports by e-mail (Thank God that we did not take them with us to Turkey! ). Taking the protocol from the gendarmerie and photocopies of passports, we went to the consulate in the hotel car, though without an interpreter. At the consulate we had to wait a VERY long time until we were received by a specialist. We filled out applications for issuing permits to cross the border, they didn’t take pictures of us, but advised us to do it somewhere in the city (and this without a single lira, sorry, a penny in your pocket). While waiting for permission, we met a married couple from Russia, who were robbed in another hotel in Antalya, with a similar situation (although the safe was not pulled out of the room, but simply opened).
As a result, we, exhausted by the hassle, emotions, heat, tired child, returned to the hotel in our room.

The next day, I nevertheless managed to get a meeting with the general manager of the hotel (Mr. Mustafa Mezgitci) and, through an interpreter, tried to find out how the hotel management, in his person, would resolve the situation with compensation for the material damage caused to us. In response, I heard vague explanations that the police were investigating the case, CCTV cameras recorded some group of three people who were allegedly professional thieves from Israel and entered the hotel stuffed with security, alarms and video cameras through a closed service entrance through the service ladder , photos of alleged thieves were sent to the Antalya airport and they were immediately detained, etc. , etc.
And as soon as all this happens, we will immediately be compensated for all losses, even though we are leaving for Russia in a few days. With the hope of this, we spent the rest of our tour without a penny of money.
We met with the tour operator of the Pegasus travel agency at the hotel Natalia Kuznetsova and explained to her the situation that had happened to us. She promised to let her management know what had happened so that they would somehow influence the management of the hotel. On the evening before departure, she came to the hotel and suggested that we use the legal "support" of the firm. (This is in the evening on the eve of departure and without a penny of money, even for transport).
As a result, we were no longer able to meet with the hotel management; upon departure, we exchanged all conceivable and inconceivable coordinates for the hotel to contact me in Russia and departed for the airport for departure.
A separate story about how we went through passport control at Antalya airport and especially about the same control at Sheremetyevo airport. We sat in splendid isolation for more than an hour in the arrivals area under the control of OUR valiant servants of the law. The impression was that we were the first and only among the hundreds of thousands of our compatriots who came from abroad to rest in this position. Moreover, the documents of our consulate were in perfect order.
As you may have guessed, after almost two months and my letters to the hotel, there was no answer. Let's hope ...it is not known, the truth is for what.
In conclusion, I want to add that after all these “pleasant and unforgettable” events, the next day after my arrival, I had a large-focal heart attack. Now at home, after the hospital, I sit and write these "horror stories".