Good, friendly hotel

Written: 12 may 2016
Travel time: 2 — 11 may 2016
Who does the author recommend the hotel to?: For business travel; For families with children; For recreation with friends, for young people
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 8.0
Cleanliness: 10.0
Food: 10.0
Amenities: 10.0
Rested family at the hotel from May 2.9 nights.
Thank you! The hotel is good, value for money is excellent. The food is very high quality, varied, the service is fast, very clean and comfortable. Evening animation is interesting and there is live music. Vacationers from different countries and different age categories are not bored and everyone has entertainment. Lots of youth. The beaches are divided into zones, a separate area for recreation with children!
Many thanks to the representative of the tour operator AnexTour in the hotel Said, a very competent, attentive and correct specialist.
We lived in an old building, a room for three is small, especially a small closet and lack of ventilation in the bathroom. These are the most minor flaws that can be ignored.
The impression was slightly spoiled by the reception staff, who do not respond to requests, while smiling nicely and harmlessly:
- the master for air conditioning and ventilation of the room was not called,

- I asked several times, and then reminded them to give out lunch boxes (they flew out at night, ahead of schedule, rescheduled the flight), they didn’t, they said that there was no application,
- they didn’t want to give change when paying for a la carte, supposedly there was no money at the box office, and this happened the night before and before departure !! ! Although we planned to leave a tip... got sick, with such an attitude.
Our family would rate the hotel as excellent, but the nuances with the reception need to be addressed, because sometimes a fly in the ointment spoils a barrel of honey and it is important for the hotel whether the guest comes back!
Translated automatically from Russian. View original