great staff, brand new hotel

Written: 22 august 2017
Travel time: 7 — 19 august 2017
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 8.0
Cleanliness: 7.0
Food: 5.0
Amenities: 2.0
FIRST AND MOST IMPORTANT! Everywhere on the sites they confuse 3 * and 4 * hotels. the name is similar with the location! One Sarp Belek 4* (Kadriye) another Sarp otel Kadriye 3*.
The review will go about 3 *! The pros of the hotel: the staff are wonderful people (one Turk for all, by the way + pool keeper), but there are few staff, not enough to clean the territory. More on that later.
The second plus is the new building and, accordingly, the furniture and the hotel itself. There is no shabby furniture, such as old tattered beds and bedspreads. Cleaned standardly without straining, but often. Constantly add bottled water in a bottle per resident. You can always take it with you. It's free.

The third plus is The Land of Legend, located a 7-minute walk, where tourists are brought from all resort places for money. This is a chic Venetian-style promenade with shops and cafes, and most importantly, with a daily free show for everyone, both visitors and residents of the Rixos Hotel (on the territory of the land). The shop is amazing, you can go more than once: a musical and light show on the fountain, soap bubbles and a costume show. Then you can take pictures with the actors and ride a gondola or a boat.
Next, of course, worth a visit to the water park. Entrance there is paid (from Pegasus it costs $ 68 for an adult + child), if you take 105 (child) and 150 lire (adult) through the box office. there is no big difference. This water park is now the largest in Turkey and Eastern Europe. Over 40 slides. Show with walrus, beluga and dolphins. There are penguins and a tiger on the territory (mini zoo). You can do everything in a day, but we couldn’t))) It is worth noting that in addition to the entrance, you need to throw about 50 lira on the bracelet for food and water (water 1 dollar or 4 lira).
Now back to the hotel. THERE IS NO ANIMATION AND WILL NOT BE. NO EVENING, NO CHILDREN'S, NO DAY! The food is standard, as elsewhere, you will not be hungry, but do not expect a variety of meat. (WE ate meat dishes in a cafe every few days. There are 2 markets nearby, many exchange offices and a promenade shopping district. ) The staff, as I said already, cannot cope with everyone and everything. They are on the towels, they are in the dining room, they are in the bar.
There was a case not good with one head of the Turkish family. He fell, hurt himself... they made a remark that the water spilling from the slides needs to be “dry”, but no one listened. And after 5 days, he fell so that he cracked his skull. They took him away in an ambulance unconscious. 10 stitches! THE HOTEL STAFF NOT ONLY DID NOT APOLOGIZE, but also asked to remove photos and videos taken by workers from the construction site opposite. Ugly, sad, spoiled the opinion of the hotel.
In general, for the money that we flew, we were satisfied.
Translated automatically from Russian. View original