Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
2.0
Food:
3.0
Amenities:
5.0
One of the distinguishing features of this hotel is the utter savings on everything.
On the day of arrival in the bathroom, we found almost no layout. Please list what happened; 2 caps and one hygiene bag. After a 15-minute conversation with the manager at the reception, they brought us all the calculations required by the standards of a 5-star hotel. It took another 10 minutes for us to bring bathrobes and slippers. I draw your attention to the fact that bed linen and towels were not changed during all 10 days.
The hotel, at first glance, is clean, but when you take a closer look, you notice that the mirrors are not wiped (when the mirror fogged up, an inscription in German appeared on it - dirty). We left, but the inscription remained... The maid cleaned the room with a vacuum cleaner only once. In the lobby of the hotel coffee tables are often splattered with drinks. The beach is dirty, the mattresses on the sunbeds are old, often tattered and you have to bring them yourself from the general heap. The changing rooms are crooked and not safe to enter. The shower on the beach doesn't work at all. . .
By the way, it would be unfair to say that cleaning is not done. But how! First picture: Hall, a lady is sitting, a computer is on a coffee table. A waiter comes up, sprays abundantly on the table and rubs furiously around the computer. . . Second picture: In the same place, a man is sitting on a low chair with a computer on his knees. Another waiter comes up and sprays the table again. A cloud of spray covers a man… Employees often ask for a cigarette…
The hotel is under reconstruction: floor tiles are being changed in the coastal zone, fences and sheds are being installed... The sound of drilling, cutting tiles, hitting metal, etc. is constantly heard.
In this hotel, management errors are clearly visible - there is no strict concept of "target group". There are large golf courses, good tennis courts - so develop this segment! No, at the same time there are young tennis players and retirees, middle-aged golfers and parents with preschoolers. As a result: everyone interferes with each other due to different routines and rhythms.
By the way, the children were taken care of here 10 years ago - as they built a children's town, it seems that they forgot: everything is rough, rusty and faded.
The economy should be economical - I agree. But you can not save on the image:
• The staff is not trained for the hotel of this category
• The staff is focused on German-speaking guests (rarely anyone can understand English and, especially, Russian)
• Dishes in a restaurant with cracks, chips and do not rub at all, tablecloths are not ironed, forks, spoons, knives are made of cheap thin metal
• Insufficient number of staff in the kitchen and in the hall (often they do not have time to cook and clean)
On the day of arrival in the bathroom, we found almost no layout. Please list what happened; 2 caps and one hygiene bag. After a 15-minute conversation with the manager at the reception, they brought us all the calculations required by the standards of a 5-star hotel. It took another 10 minutes for us to bring bathrobes and slippers. I draw your attention to the fact that bed linen and towels were not changed during all 10 days.
The hotel, at first glance, is clean, but when you take a closer look, you notice that the mirrors are not wiped (when the mirror fogged up, an inscription in German appeared on it - dirty). We left, but the inscription remained... The maid cleaned the room with a vacuum cleaner only once. In the lobby of the hotel coffee tables are often splattered with drinks. The beach is dirty, the mattresses on the sunbeds are old, often tattered and you have to bring them yourself from the general heap. The changing rooms are crooked and not safe to enter. The shower on the beach doesn't work at all. . .
By the way, it would be unfair to say that cleaning is not done. But how! First picture: Hall, a lady is sitting, a computer is on a coffee table. A waiter comes up, sprays abundantly on the table and rubs furiously around the computer. . . Second picture: In the same place, a man is sitting on a low chair with a computer on his knees. Another waiter comes up and sprays the table again. A cloud of spray covers a man… Employees often ask for a cigarette…
The hotel is under reconstruction: floor tiles are being changed in the coastal zone, fences and sheds are being installed... The sound of drilling, cutting tiles, hitting metal, etc. is constantly heard.
In this hotel, management errors are clearly visible - there is no strict concept of "target group". There are large golf courses, good tennis courts - so develop this segment! No, at the same time there are young tennis players and retirees, middle-aged golfers and parents with preschoolers. As a result: everyone interferes with each other due to different routines and rhythms.
By the way, the children were taken care of here 10 years ago - as they built a children's town, it seems that they forgot: everything is rough, rusty and faded.
The economy should be economical - I agree. But you can not save on the image:
• The staff is not trained for the hotel of this category
• The staff is focused on German-speaking guests (rarely anyone can understand English and, especially, Russian)
• Dishes in a restaurant with cracks, chips and do not rub at all, tablecloths are not ironed, forks, spoons, knives are made of cheap thin metal
• Insufficient number of staff in the kitchen and in the hall (often they do not have time to cook and clean)
Translated automatically from Russian. View original
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