Самый ужасный отель The most terrible hotel

This time we decided to relax at the TUI FUN&SUN River Resort Belek. In the pictures, it looks like all other Turkish hotels. We were attracted by 2 things: the toucan kids club and the message on the TUI website that the hotel had been renovated. We have vacationed in Turkey more than once, so there were no high expectations from the hotel: just cleanliness, a normal beach, normal food and decent service.
I'll try to follow the sandwich principle, so I'll start with the positives. The toucan club worked really well, thanks to the children's animators for this. Unfortunately, I can’t remember anything else good... Everything else needs to be improved...
1. Cleanliness. On a scale of 10, this hotel scores 0. I have never seen a more dirty and unkempt hotel in my life. I was in expensive and not expensive hotels and everywhere the administration kept cleanliness. Here, the impression is that the owner and the administrator are pigs. On the mirror is a finger-thick layer of dust. The cleaners' closet is almost always open and everything is turned upside down in it, moreover, rags are mixed with clean linen. Cleaners don't feel the need to put away their tools, it's completely normal to see a trash cart at your door for a few days. I even conducted an experiment - I took a box of garbage, which someone carefully placed under the wall and placed it along the middle of the common road. I was hoping that someone would remove it. . . but. . . the box was destined to spend the whole day in this place. . . The photo is attached.

2. Ship. We "bought" a transfer to and from the beach - once every 30 minutes, but it turned out that the concept of the hotel changes 5 times a day and launching a boat every 30 minutes is extremely expensive... it's easier to turn a boat into our favorite minibus... therefore in fact, the transfer was carried out once an hour (but not always, because the boats are old and cannot work all the time in such and such a heat. . . )
3. Renovation. Apparently it was about the director's office, because everything else is already in old age. For example, the bedside table under the washbasin in the bathroom just fell apart. And the holes in the walls and the paint on the bedspreads clearly indicate a successful failed renovation.
4. Guest relations - worked at height. When I was indignant about the boat and the abrupt changes in the schedule, the girls from this department offered the option of compensation. You won’t believe it, but I haven’t seen the best compensation in my life - to book A la Cart, which I already booked and which is absolutely free... Any appeal to this service ends with the humiliation of the person applying: no one will build you... I usually fire such employees on the first working day...
5. A la Cart. A little more and he would have reached the level of a 3-star Michelin restaurant, but alas, he didn’t have enough intelligence, desire, money... Actually, the food in this restaurant did not differ in anything from that given in the canteen: very thin fried mackerel fillet (such a delicacy will not be served even in Dubai), boiled shrimp (the smallest shrimp in the world, you have never seen such tiny ones), chicken fillet disguised as a veal steak, chicken legs barbecue (yum-yum, just overeating). . .
6. I lied. . . The food in a la carte differed from the canteen. There were no such chic chicken giblets in alacarte, and what unsurpassed fish sticks - semi-finished products !! ! And cutlets!! ! Even my cat won't eat these meatballs. . .
7. Alcohol. I was looking for the promised elite alcohol - I didn’t find it... it wasn’t... it’s clear that the girls from the guest relations drank everything and that’s why the concept of the hotel changed so often...

Well, okay, enough about the bad, let's not follow the principle of a sandwich... I was pleased with the "main" receptionist - he solved any issue on time, efficiently and did not ask for tips. It’s nice to leave this one for tea, because it provides good service!