We arrived at the hotel at 17:40 on Friday 21.07. 2023 They checked us in an hour after we arrived. Instead of a bed, we got a sofa with an iron installation and the mattress itself is already on it Everything was shaky, it was impossible to lie down The view from the room was on large air conditioners from the dining room, the sound of which made it impossible to sleep After dinner, we saw that water was collecting on the ceiling in the bathroom.
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We arrived at the hotel at 17:40 on Friday 21.07. 2023
They checked us in an hour after we arrived.
Instead of a bed, we got a sofa with an iron installation and the mattress itself is already on it
Everything was shaky, it was impossible to lie down
The view from the room was on large air conditioners from the dining room, the sound of which made it impossible to sleep
After dinner, we saw that water was collecting on the ceiling in the bathroom.
And only the next day after the complaints we were moved
Nothing good can be said about cleaning.
Our room was only cleaned once
All other days we just put towels
Didn't make a bed
Wasn't picking up trash
2 times delivered cosmetics
Dirty dishes in the dining room, dirty corridors
Toilets on site are paper-forgotten, faucets are leaking
On the street near the restaurants, all the chairs are dirty and tattered.
Everywhere water from the sewerage and an unpleasant smell
The waiters are not suitable, you have to do everything yourself
You need to wait more than 20 minutes for a mojito at the bar
On Saturday at 23:15 our relatives arrived
At the reception they could not check in because their database was frozen
They were sent to a late dinner which starts at 23:30
I completely filled out all the documents, put them in piles
While the person who was supposed to do it was talking on the phone
We received the first number at 00:30
We received 3 more numbers 01:20
And we waited another 40 minutes for the last number as they couldn't find the registration at all
Checked into the room at 02:00!!
In total we needed 5 rooms
Since there were 8 adults and 4 children
We asked for rooms on at least one floor.
As a result, we have rooms on 2.3, 4.6 floors
They said to come the next day they can do everything perfectly
But they didn't do anything
At the reception, we were promised that they had a failure in the database, we will not be evicted at 12:00
That they will make an exception for their mistake and check out will be 2 hours before the transfer arrives for us
As a result, the end of the holiday came, we approach the reception and they tell us that this did not happen
The girl who sent them to a late dinner said that she was not there that day.
The guy who checked in and promised that check out would not be at 12:00 said that he didn’t say anything like that at all
And in general, we are to blame because we checked into the hotel after 00:00
At our request from the general manager to turn on the cameras and see everything, to show how it was, we were refused
Nobody wanted to talk to us, everyone ran away somewhere
They pretended not to understand us, they spoke Turkish
They said that the rooms are all already occupied, but if we pay extra, we can stay in our room
As a result, from 5 rooms, only one room was left for 12 people !! ! And only 2 hours
We have never seen such a disgusting attitude from the staff.
Brazen and even lie right in the face
If you want to have a good rest and not have problems, I do not recommend this hotel.
Horrible!
They checked us in an hour after we arrived.
Instead of a bed, we got a sofa with an iron installation and the mattress itself is already on it
Everything was shaky, it was impossible to lie down
The view from the room was on large air conditioners from the dining room, the sound of which made it impossible to sleep
After dinner, we saw that water was collecting on the ceiling in the bathroom.
And only the next day after the complaints we were moved
Nothing good can be said about cleaning.
Our room was only cleaned once
All other days we just put towels
Didn't make a bed
Wasn't picking up trash
2 times delivered cosmetics
Dirty dishes in the dining room, dirty corridors
Toilets on site are paper-forgotten, faucets are leaking
On the street near the restaurants, all the chairs are dirty and tattered.
Everywhere water from the sewerage and an unpleasant smell
The waiters are not suitable, you have to do everything yourself
You need to wait more than 20 minutes for a mojito at the bar
On Saturday at 23:15 our relatives arrived
At the reception they could not check in because their database was frozen
They were sent to a late dinner which starts at 23:30
I completely filled out all the documents, put them in piles
While the person who was supposed to do it was talking on the phone
We received the first number at 00:30
We received 3 more numbers 01:20
And we waited another 40 minutes for the last number as they couldn't find the registration at all
Checked into the room at 02:00!!
In total we needed 5 rooms
Since there were 8 adults and 4 children
We asked for rooms on at least one floor.
As a result, we have rooms on 2.3, 4.6 floors
They said to come the next day they can do everything perfectly
But they didn't do anything
At the reception, we were promised that they had a failure in the database, we will not be evicted at 12:00
That they will make an exception for their mistake and check out will be 2 hours before the transfer arrives for us
As a result, the end of the holiday came, we approach the reception and they tell us that this did not happen
The girl who sent them to a late dinner said that she was not there that day.
The guy who checked in and promised that check out would not be at 12:00 said that he didn’t say anything like that at all
And in general, we are to blame because we checked into the hotel after 00:00
At our request from the general manager to turn on the cameras and see everything, to show how it was, we were refused
Nobody wanted to talk to us, everyone ran away somewhere
They pretended not to understand us, they spoke Turkish
They said that the rooms are all already occupied, but if we pay extra, we can stay in our room
As a result, from 5 rooms, only one room was left for 12 people !! ! And only 2 hours
We have never seen such a disgusting attitude from the staff.
Brazen and even lie right in the face
If you want to have a good rest and not have problems, I do not recommend this hotel.
Horrible!
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The hotel does not have a Delux concept and does not smell, the food is disgusting, monotonous, alcohol is only locally produced. The staff responds to all complaints and indignations that the pandemic is to blame for everything, so everything is so bad, but at the same time tours are sold at full price without discounts.
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The hotel does not have a Delux concept and does not smell, the food is disgusting, monotonous, alcohol is only locally produced. The staff responds to all complaints and indignations that the pandemic is to blame for everything, so everything is so bad, but at the same time tours are sold at full price without discounts. The chefs don't know how to cook the fish, it's always overdried. Seafood is not served. Weak selection of fruits and pastries and confectionery. This is the worst vacation of my entire life. If you don't want to ruin your holiday, then you should choose another hotel.
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• 6
If you like dirt and a complete lack of service, a complete disregard for your requests by the top management, you are in the SUENO DELUXE hotel !!! Such dirt in hotels in Turkey has not been seen for a long time. Dirt everywhere - in the main restaurant, rubbish, stains, hair. The tables on the terrace of the main restaurant are dirty, they have not been washed for a year, cats are jumping on the tables.
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If you like dirt and a complete lack of service, a complete disregard for your requests by the top management, you are in the SUENO DELUXE hotel !!!
Such dirt in hotels in Turkey has not been seen for a long time. Dirt everywhere - in the main restaurant, rubbish, stains, hair. The tables on the terrace of the main restaurant are dirty, they have not been washed for a year, cats are jumping on the tables. They will put a dirty, wrinkled, gray napkin and cutlery in disposable packaging on the table, where moths will lie with them or the cutlery will be poorly washed. You can't call the waiters, they constantly confuse who ordered what. The main feature of this hotel is low-skilled staff, I don’t know where they were recruited, no one trains them. The staff from the cleaners to the management do not speak any language other than Turkish. They will come to your room without knocking, opening the door with their key when they need to.
If you are lucky enough to find an employee who understands you, this does not mean that he will fulfill your request, it means that he will stupidly score on you and your problems!
We contacted the reception and the guest service 5 times with a request to change slippers and bring bath accessories for the child. The result is zero. In the main restaurant, the food is monotonous, there are not enough staff, they don’t look after cleanliness, they don’t process tables after each visitor (unlike other hotels where all tables are disinfected). Temperature screening only in the evening. On the beach, dirt in the trash cans, on sun loungers, dirty diapers in the locker room will hang on the handle for 3 days, then the staff will throw them into the bushes of the locker room for 2 days, as a result they will be removed. Dirty towels from the beach you have to drag through the hotel to the main building in the heat, because the hotel is so comfortable! And they don't want to put a towel clerk closer to the beach.
The hotel also considers its wide coastline near the sea to be its advantage. But excuse me, when it is covered in rubbish, the sand heats up very much and it is impossible to walk even in slippers, the management does not think that it is possible to lay wooden paths to the sea?
All animation is in Turkish! Animators without knowledge of English! They are not even interested in the fact that children from other countries are resting in the hotel, they stupidly announced in Turkish and the fact that the children did not understand anything does not interest them. Turkish games! Why are you selling this hotel to other countries, if you have evening animation for adults - Turkish singers every day and children's animation in Turkish?
There is practically no Internet in the hotel, it is very bad! You will have to update the wi-fi data every time!
With all the advantages of the hotel in the form of beautiful nature, vast territory, clear sea, all the dirt from communicating with the staff and around the hotel makes this hotel more inaccessible for us or for our friends! Having visited the hotel Kaya Palazzo the day before in the same price category, I want to say that Kaya Palazzo is worthy of all praise. Cleanliness, beauty, full compliance everywhere with COVID treatment standards, unobtrusive animation designed for tourists of all countries, listening to the requests of tourists. There were also shortcomings, but they tried to eliminate.
Such dirt in hotels in Turkey has not been seen for a long time. Dirt everywhere - in the main restaurant, rubbish, stains, hair. The tables on the terrace of the main restaurant are dirty, they have not been washed for a year, cats are jumping on the tables. They will put a dirty, wrinkled, gray napkin and cutlery in disposable packaging on the table, where moths will lie with them or the cutlery will be poorly washed. You can't call the waiters, they constantly confuse who ordered what. The main feature of this hotel is low-skilled staff, I don’t know where they were recruited, no one trains them. The staff from the cleaners to the management do not speak any language other than Turkish. They will come to your room without knocking, opening the door with their key when they need to.
If you are lucky enough to find an employee who understands you, this does not mean that he will fulfill your request, it means that he will stupidly score on you and your problems!
We contacted the reception and the guest service 5 times with a request to change slippers and bring bath accessories for the child. The result is zero. In the main restaurant, the food is monotonous, there are not enough staff, they don’t look after cleanliness, they don’t process tables after each visitor (unlike other hotels where all tables are disinfected). Temperature screening only in the evening. On the beach, dirt in the trash cans, on sun loungers, dirty diapers in the locker room will hang on the handle for 3 days, then the staff will throw them into the bushes of the locker room for 2 days, as a result they will be removed. Dirty towels from the beach you have to drag through the hotel to the main building in the heat, because the hotel is so comfortable! And they don't want to put a towel clerk closer to the beach.
The hotel also considers its wide coastline near the sea to be its advantage. But excuse me, when it is covered in rubbish, the sand heats up very much and it is impossible to walk even in slippers, the management does not think that it is possible to lay wooden paths to the sea?
All animation is in Turkish! Animators without knowledge of English! They are not even interested in the fact that children from other countries are resting in the hotel, they stupidly announced in Turkish and the fact that the children did not understand anything does not interest them. Turkish games! Why are you selling this hotel to other countries, if you have evening animation for adults - Turkish singers every day and children's animation in Turkish?
There is practically no Internet in the hotel, it is very bad! You will have to update the wi-fi data every time!
With all the advantages of the hotel in the form of beautiful nature, vast territory, clear sea, all the dirt from communicating with the staff and around the hotel makes this hotel more inaccessible for us or for our friends! Having visited the hotel Kaya Palazzo the day before in the same price category, I want to say that Kaya Palazzo is worthy of all praise. Cleanliness, beauty, full compliance everywhere with COVID treatment standards, unobtrusive animation designed for tourists of all countries, listening to the requests of tourists. There were also shortcomings, but they tried to eliminate.
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• 12
We booked the Gural Premier Tekirova hotel by early booking, but since it did not open, we changed it to Sueno hotel deluxe belek. We booked through Coral Travel, who deceived us, we paid 50% of the cost for the Republic of Belarus in the winter, and in August, at the peak of the season, we flew to the hotel for the price of August.
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We booked the Gural Premier Tekirova hotel by early booking, but since it did not open, we changed it to Sueno hotel deluxe belek. We booked through Coral Travel, who deceived us, we paid 50% of the cost for the Republic of Belarus in the winter, and in August, at the peak of the season, we flew to the hotel for the price of August. They also deceived with the category of the room, posted unreliable photos of the room on the site, sold the standard sea view, which does not exist in the hotel, and it turned out to be an eco-room, where instead of beds there are sofas, there is no mirror. Other operators sell these numbers much cheaper. But this was only the beginning of the problems, settled in a room with a faulty lock. The room is at the end of the corridor, the corridor is very long. For two days of stay, we were forced to go to the reception 4 times. At 22 o'clock with a sleeping child in my arms I had to go again. This is not a vacation - this is a mockery! You come to the reception and stand in line of dissatisfied tourists, at any time of the day.
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• 5
Gorgeous hotel! When it was offered to us, even from the reviews it was clear that it would be great here! A little doubted. So everything is fine and the price is not so high and we decided to take a chance and did not lose. This hotel has become our favorite. The hotel is chic and despite the fact that it was built four years ago, but everything in the hotel is as if it had just been opened.
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Gorgeous hotel! When it was offered to us, even from the reviews it was clear that it would be great here! A little doubted. So everything is fine and the price is not so high and we decided to take a chance and did not lose. This hotel has become our favorite. The hotel is chic and despite the fact that it was built four years ago, but everything in the hotel is as if it had just been opened. You can see it in every little thing. I don't know if they are constantly renovating, but everything is super. The hotel is large and very beautiful. Everything is done in a big way. Even the most standard room is amazing. High ceilings, panoramic windows. Lots of light. Well, the number is so) But the kids club impressed not only our child, but us too) A huge area of the playground and what is there. From cool swings, bungee and a bunch of everything to children's pool for crumbs in which sand is poured and it lets the bulbs out very cool. Various sprinklers. For older children, there is a bar right on the street where you can get juices and the like. The kids club itself is just huge, three floors, high ceilings. Tons of activities for kids. There is also a children's cinema where children are shown cartoons on a projector. And a climbing wall. Organize various activities for children. The food is just excellent. It is very convenient that there is a snack bar that works with a time difference with the main restaurant, but it is practically not inferior to the main restaurant in terms of food selection. The main restaurant was very impressive. A huge hall of people can be said to be small, everything is so conveniently located that no one interferes with each other in any way. The choice is excellent and the main thing is that do not try everything is delicious. Describing each dish is meaningless. I really liked that for every dinner there is red fish, and in different variations, both salted and smoked and cooked. . Excellent specialist. Works clearly, everything is to the point and literally guesses what you want from your holiday. This is a very important quality because it is not always possible to describe everything in words what you want. Dmitry understands everything from the floor of the word and complements) And therefore, the choice of a hotel takes a minimum amount of time. You can easily find this wonderful specialist on the VKontakte social network by the name of the surname; there, who does not know, go to the search for friends and find him by the name of the surname. I can’t give his contacts just like that because PR is prohibited here) But I just wish everyone to make it better and more convenient! I won’t write about the hotel further because it will be endless) Come yourself and see everything and try it for yourself)
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• 15
Very elegant light hotel. Lots of light. Beautiful territory. Especially when the lights are turned on in the evenings. The hotel has an amazing infrastructure in the hotel has everything you can. The main advantage of the hotel is that it was opened in 2015. A huge number of pools. A wide range of free services.
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Very elegant light hotel. Lots of light. Beautiful territory. Especially when the lights are turned on in the evenings. The hotel has an amazing infrastructure in the hotel has everything you can. The main advantage of the hotel is that it was opened in 2015. A huge number of pools. A wide range of free services. Luxurious two-story spa. For kids mini club game rooms rides. In general, a lot of things for children. Excellent food there is everything your heart desires. They cook just fine. 6 A'la Carte restaurants pan-Asian, Mexican, Italian, Turkish, fish and barbecue. Behind the building are 2 professional golf courses. There are also football fields and tennis courts, and it is not surprising that the hotel has a huge area. Lots of options for kids. Russian pop stars and not only perform. Animation in Russian, acrobatic performances, shows. The water park is awesome separately for adults with 10 slides and for children, 8 for children and 5 slides for kids. In general, conditions for recreation for every taste and color. The room is very cool large dressing room in the room has everything to the smallest detail bathrobes, slippers, ironing board and iron. And I have not seen a more thorough cleaning anywhere. The staff is just smart, they always know their tasks and always smile. Waiters literally guess your desires. Well, in general, service class. The review of course turned out to be enthusiastic, but I am writing for the first time in general! Perhaps there are hotels that are more luxurious and with better service, but it is unlikely that they are so colorful and modern. Personally, we decided for ourselves that if we go to Turkey, then only to this hotel! That's how we got here. I recommend it for couples and with children and young people. Everyone will find here what he likes best!
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• 10
The hotel is brand new, modern design, large beautiful area, everything is provided for any type of holiday. You can use the services and territory of two neighboring hotels. A huge swimming pool with a first-class Aqua Park, in which there are about ten slides. The Aquapark has an elevator. Reasonable and convenient location of the pools with many snack bars with drinks and snacks, although you can also eat quite well.
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The hotel is brand new, modern design, large beautiful area, everything is provided for any type of holiday. You can use the services and territory of two neighboring hotels. A huge swimming pool with a first-class Aqua Park, in which there are about ten slides. The Aquapark has an elevator. Reasonable and convenient location of the pools with many snack bars with drinks and snacks, although you can also eat quite well. Elite quality alcohol throughout the hotel, not only in the restaurant. The beach is large, awarded with a blue flag. Clean, there is always enough space on sunbeds, sandy with small pebbles. An excellent pier with an excellent bar where interesting parties were held in the evenings. I would like to highlight the service at the hotel and, of course, excellent staff! All issues were resolved instantly, and with a constant smile. The service of the hotel has become for us on the first line when choosing a hotel. Lots of entertainment for kids! And everything is thought out to the smallest detail from a very young age. . The room has a cot, a stroller on request, baby bathrobes and slippers, a separate children's restaurant, a blender, a microwave, mixtures, cereals, dry food, milk. A chic three-story mini-club, if in this case you can say "mini")). It works around the clock, you don’t see children on vacation, because you just can’t drag it by the ears from a lot of entertainment and animators. The rooms are spacious. We had a two-room apartment with a sea view. Wi-Fi worked in the room at high speed, you can’t complain about cleaning, everything is provided, to the smallest detail. The restaurant in the hotel is huge with five halls, one of which is designed for children. To paint everything and a day is not enough. Seafood every day, fish and meat for every taste, a variety of fruits and vegetables, just a sea of sweets! Not counting the various cuts and ice cream. No less entertainment for adults. With such an abundance of goodies, it is important to maintain yourself at least in some form). Fitness center well thought out, excellent SPA center, went with my husband more than once. In the evenings, local stars performed, evening shows and performances were held, and interesting animation near the pools all day long. We had an unforgettable vacation.
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• 19
