Остались разочарованы Left disappointed

We came to celebrate the birthday of a young man in Granada Luxury Belek. The choice fell on this hotel, because a month before that they had a rest in "Adam and Eve" and when they took a tour of "Pamukkale", which, by the way, went terribly, they brought tourists to Granada and admired its beauty. We arrived at the hotel early, long before check-in, offered to have breakfast, and then come up, said that they would try to find a room, came up, said to wait another half an hour or an hour, by this time it was getting quite hot and we needed to change clothes, they offered to do it in spa. The locker rooms are terribly dirty, scattered tufts of hair, splattered mirrors and it is not clear what ground the floor is in, it seemed that they were not cleaned at all, due to lack of attendance. Changed clothes, took a walk, went to the reception to find out about the room and for the second time we were told that the room of your category is not ready yet, but it is possible to check into another one,
with a good view right now for an additional 20 euros per day, we refused and went on to wait. At first glance, a huge chic area, but when you look closely, you understand that the hotel is only a year old (built in 2017), and everything is falling apart, as if it had been in operation for decades, broken tiles, broken glass and mirrors, dirty sun loungers and tables, stains on the walls, rust. By lunchtime, we were settled in a room, small but cozy enough, I would like to note the mattress and a huge bed (I read reviews about small beds in standard rooms, but we were apparently lucky), a view of the staff houses and the Mosque. The audibility is terrible: if they are talking in the corridor, then it is as if they are standing next to you, if in the next room, then every word is clearly audible. On the third day, the Turks settled in the next room, whose active pastime in the room began from 11 pm until the morning, loud conversations,
the TV turned on, booze and everything that followed from this, did not let us sleep. Through the reception they tried to resolve this issue, it became quieter for a while, but literally 20 minutes and the fun continued.

Food and service. Absolutely unfriendly staff, for the whole dinner they can only come up once, and then, if you're lucky, and then you don't call them, you have to wander in search of water and glasses. Food drops, staff puts it back. In front of me, a chopped grapefruit fell into boiled eggs with spices and sauce, an employee came up, put the grapefruit back and put more grapefruits on top, so to speak, dripped the one that fell. The food is often yesterday's and not fresh, tasteless almost everything. In addition, on the last day I woke up with a pain in my stomach, the day before I ate risotto with shrimp and mussels with shrimp in some kind of sauce, either I went badly or picked up some kind of intestinal infection. Be careful in choosing food.
The first time I went to the all-inclusive was hungry. The pool restaurant has styrofoam plates that simply blow away, not to mention that some of them are unpleasant to eat. The ice cream is tasteless, the melons are unripe, the watermelons are tasteless, there are no nuts. Once we went to an a la carte steak house restaurant, when choosing which one of the three to go to, we chose the meat one, because we wanted to eat steaks (the main restaurant has only chicken and minced meat dishes). We sat down, they brought us a menu, exactly the same as we looked at initially, but all the steaks were covered with a piece of paper, the waiter explained that supposedly they were not available and you could choose from a steak, lamb chop and cutlets. Our disappointment knew no bounds. The cost per person is 15 euros. You can smoke throughout the territory, despite the fact that the hotel is still focused more on children. Of the pluses, a huge pool and several small ones, everyone will find a place where to settle down.
In the evening, they turn on the lighting and it becomes very beautiful, the eye rejoices. At the evening show in the amphitheater, there is nothing outstanding, in addition, they also smoke after one, they visited one evening and that was the end of our entire evening program. As for the birthday. We discussed in advance with the representative at the Guest Relation the nuances that I needed a mini-cake or a pie to present with a candle as a surprise, they said that they would do everything without problems, they wanted to book a dinner in a la carte, but they said to wait until the next day , as the required number of people may not gather. My birthday came, every time I entered the room, I ran forward to have time to light a candle on the cake, which, as I assumed, was waiting for me in the room, but each time I didn’t find anything, in the evening I went to the guest relay to find out what what is the reason, a red-haired girl named Elena said that you did not agree with me, but with the one
whom we agreed (Ekaterina), was no longer working. So we were left with no cake. And then we found out that even without dinner. We arranged a holiday spa for ourselves, 120 minutes for $ 150 for two, such as a discount, since the price is 160 euros. Coffee peeling, foam and oil massage, as a result, everything lasted an hour ten, that is, 70 minutes. We left satisfied with the quality, but with an incomprehensible aftertaste, as we could have taken a spa for 60 minutes at half the price. Very pushy and pushy spa staff. There are no freshly squeezed juices in the entire hotel, although it is stated. Another huge minus: all public toilets have motion sensors and as soon as you do not move for more than 3-5 seconds, the light goes out. It seems like a minor thing, but in practice it is a significant inconvenience. Conclusion: if you are going to the top five for the first time, then you will be satisfied, if there is something to compare with, you will be disappointed.