The hotel is beautiful in the photo, but in real life it is terrible. This is a 3 star hotel

Written: 19 august 2020
Travel time: 4 — 11 august 2020
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 4.0
Cleanliness: 4.0
Food: 2.0
Amenities: 3.0
We checked in on August 4 at about 4:30 in the morning, we were waiting for a settlement in the lobby on the chairs, it was very difficult because we didn’t sleep all night because the flight was for 2 nights, the child of 8 years old was very tired and had a difficult flight and still had to sit in the lobby since check-in is from 14.00. Here, of course, the cant of the tour operator Anekstur, because not every hotel wants to check in earlier. We went to breakfast, and there were only eggs and soy sausage - it tasted like paper, breakfast cereals, and vegetables were not ripe (it was like that every day). We thought maybe this is just such food today, and then it will be tastier and more varied. They settled us in the room at 8 am, the room is normal, it pulls on 4-ku.
We went to lunch - and there again, horror, smelly chicken thighs, lamb meat from an elderly lamb, from which the smell is 2 meters, mackerel, which is weathered, rice and pasta and Deshark mashed potatoes (quick cooking, it generally killed us). Dinner was the same. For 7 days in this hotel there was only lamb with a smell, a couple of times veal stew, chicken baked with smell or salt, mackerel fish, bream, once a tuna steak that could kill, and the first time a salmon steak with some kind of sauce with sour cream, the second time fried to charcoal, and the third time the same charcoal salmon was stewed with vegetables.
The animation of this hotel is a separate issue. Before leaving, we checked with the tour operator all the nuances, karaoke, animation, hookahs, in response we received that everything is there and working, and upon arrival we found out that karaoke does not work due to COVID, and hookahs do not smoke. Discos with Turkish music, and children's entertainment in the evening is dancing to aramzamzam ((((.

The water park in this hotel is cool, but is open from 14.00 to 18.00.
The hotel was so upset that they wanted to change it, but when they found out that we were giving them the entire amount that we paid for the hotel, there was also a fine of 600 euros, and we changed our minds about moving to another hotel. The hotel is not worth the money, my advice is not to go to this hotel.
Translated automatically from Russian. View original