Хороший отель, ужасное заселение Good hotel, terrible accommodation

There were several shortcomings in our May holiday. And if the travel agency cannot change some of them (weather), then the issue of settling in rooms is worth solving. We traveled with 2 families - 4 adults and 3 children (15.12 and 3 years old). We arrived at the hotel at half past six in the morning. The day before departure, I got up at 6 o'clock, it was a working day. That is, there were days without sleep after a night flight. I couldn't sleep on the plane at all. I already imagined white sheets and was in anticipation of sleep. But at the reception there was the only guy who did not speak Russian, who in English (his knowledge did not save me in any way) told us that we can now sit on chairs, go to eat at 7 in the morning. If you are lucky and there will be a free room, we will be settled at 9-10 in the morning. If there are no free rooms, then in general, according to the rules, check-in is from 14 pm. My sister with a 3-year-old child could not even imagine such a thing that after a sleepless night they would continue to muzzle us. No place to take a shower, no place to lie down. On the territory there are soft sofas. But on the day of our arrival it rained, it was cold and wet, it was not an option to sit on them. I felt sick, my blood pressure rose. For 10 minutes we managed to take a nap in the chair at the reception, which is comfortable for sitting, but not adapted for sleeping in any way - low. The staff who later came to work did not help us either. I asked for at least a standard room for a while until the families were free, but the guy stupidly repeated the same thing: the hotel is full, there are no rooms. Well, I will never believe in it and I will not be able to understand. As a result, my sister was settled at half 10, our family at half past twelve. Far from how I imagined the beginning of our holiday. The rest of the day we slept in the room, so the first day was gone. Then everything was fine: food, bar, animation, everything was on top. Big beautiful area. Every day a new program. I really liked the sporty Jena with her bikes. Another disadvantage: at the end of April-beginning of May it is too early to go, it is still quite cold, windy, the water is often cool. The girl Yulia, who guided us, assured us that it was already warm at that time. Alas, it is not. We almost all got sick. My husband was on fire for 2 days, I coped with my medicines. When they ended, the temperature rose in the youngest son and I called their Turkish doctor. They drove for about 2 hours. I paid $60 for the call. I was given an appointment and 4 paracetamol tablets. My husband has a sore throat, we are already being treated at home. My son is already feeling better, we are treating a cough. The hotel is not bad, but the beginning and end of the holiday are spoiled. I recommend paying attention to the time of the flight and the conditions of honey. insurance, and also go a little later, when the water is warmer. I recommend the hotel to revise the rules for settling, even if there is no free room in the early morning, you need to think over the concept so that people feel like people. Organize a common shower (we took one in Egypt), a place to relax where you can lie down. There is a room for suitcases. Why not make one for people? So that people do not want to immediately go home, having arrived on vacation.