Абсолютное несоответствие отеля заявленным 5 ти звёздам Absolute non-compliance of the hotel with the declared 5 stars

I want to tell you about my monstrous stay at B? y? k Anadolu D? d? m Resort.
We stopped by on September 1, the problems started at the reception, where not a single employee spoke Russian. We had to ask for a card to get towels with the help of a translator, which I downloaded in advance, thanks to my intuition, after 15 minutes of our torment, we still received the card. In the SPA, where they gave out towels, something similar to a secret sits, apparently for the entourage, which also does not speak Russian, and English, too, with great difficulty. Without knowledge of Turkish or English, there is nothing to do in Bodrum and the villages close to it, since everything is designed for the domestic market of tourist services. I don’t understand why tour operators offer this region to Russian tourists. The guests of our hotel were mostly Turks, there were Ukrainians, Belarusians, but you can count them on the fingers of the entire hotel.
This hotel definitely does not correspond to the declared 5 stars, the rooms are dirty, the building itself needs to be renovated, the service leaves much to be desired. To our surprise, on the day of arrival, a surprise awaited us, in the closet under the pillows that I was supposed to use, we found men's boxers. From this it follows that after the departure of the previous guests, even no one sent these pillows to dry cleaning. I found someone's slates under the refrigerator, a terrible layer of dust under the beds, a chewed baby nipple and some kind of toy, dirt in the corners of the rooms, the corpses of butterflies, and there is only one glass in the room for two people, they probably save the deficit. Already the first bell for me was, but I didn’t want to make a fuss, the mood was excellent, there was a whole week of vacation ahead, with the maids we ourselves resolved this issue without making a fuss. The mood changed radically when on the 5th day we were robbed. They stole a gold ring and even a funny but open pack of chewing gum. Our neighbors have 5000 rubles and fruit puree for a child. And this is with the expectation that we always left a tip, did not quarrel with anyone, on the contrary, in many respects we made concessions (as I mentioned above).

If you are not lucky and you ended up in B? y? k Anadolu D? d? m Resort, in order not to get into the same situation as we are, hide all your things, hide them under lock and key, as everyone has access to your room Who cares, bartenders, maids, security.
When we called our representative Sarvin, tour operator Sunmar, and told about the situation, he made it clear that we would have to solve the problem ourselves, and he would not even deign to come. After he realized that he was serious, he began to dissuade him from reporting to the police. Justifying by the fact that you will need to go there at your own expense, the police will not come to us when called. Well, of course we understood that this was disinformation. The next day, instead of swimming in the Aegean, sunbathe and enjoy your vacation. We had to teach the management of the hotel to work. First of all, in the hotel lobby, we caught another representative of our Sunmar travel agency, Tamerlane. He was not aware of our situation, but just do it for another reason. To say that he lacked the professionalism, skills and competence to deal with a problem like ours would be an understatement. I even felt a little sorry for him, he looked very confused. But do not forget that no one in this hellish hotel speaks Russian, so we left Tamerlane as an interpreter (later we realized that he was not suitable for this role either). The maids came, they said something about God and that it was not them, then a man came who carries suitcases and began to teach us how to use the safe (on the 5th day of our stay at the hotel, mind you) although in each room there is a leaflet in Turkish and English, where in the all inclusive line, the safe box line is crossed out with a regular ballpoint pen. To hell, as they say. When you check out you will of course be told to pay for the use. Well, this is a common Turkish divorce, I think this is not news to you. When I was tired of all the petty tantrums of the employees, I asked to bring the personnel manager, a very pleasant woman, who, unfortunately, only shrugged, lamented in Turkish and went to move the bedside tables and the bed in our room along with the maids, as she was sure that we had it just got lost. In short, this circus lasted 2 hours, we have already reached the general director. He also speaks only Turkish, very broken English. We ourselves suggested that he solve this problem inside the hotel and not involve the police. We did not need a scandal, we just wanted to return the thing that was dear to us. To which he began to scare us that they would take prints from all of us, search the room, inspect our things, and just do the hotel will write a response to us. Since the involvement of the police is very bad for the hotel. And for us it seems to be good that the ring was stolen and rummaged through things. In general, his phrases did not stop us, and we called the police. The general director was very nervous that the police would have to shine in the hall. No one was surprised by what was happening, neither the leadership nor the police, as if they had this procedure every other day and it was quite familiar. We talked in the office of the secretary, who constantly asked to speak more quietly, as if there was no free office in the whole hotel where we could talk. They understood each other poorly, since the police speak Turkish, and we speak Russian. And our translator has one name.
As a result: the statement is written. We are waiting for an expert to take fingerprints. The procedure looked like this, they took a picture of the door, the nightstand, where the ring lay, on a SLR. The bedside table was covered with powder, they say there are no prints, and the camera is turned off, just a “professional thief”. Those. the fact that a maid in gloves should work just does not bother anyone. I ask myself, but on other things, on door handles, on a suitcase. As we were told the surface is not suitable, the chance of a thief's fingerprints is very small. What surprised me was that no one inspected our things. In short, it was all just an exciting attraction. They promised to interrogate all the staff and check the printouts to understand who entered the room on the card. As a result: naturally, no one returned the ring, as well as 5.000 rubles. The only thing they apparently offended us was, since no one came to clean us in the last 2 days and they put some water under our door. Here it is, ruthless Turkish service at the five-star B? y? k Anadolu D? d? m Resort.
I am writing this comment for the benefit of the fatherland. So that our tourists do not spend money, nerves and precious vacation days on this hotel.

I hope my review will be useful for you and you will definitely make your choice in favor of another hotel.