Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
4.0
Amenities:
6.0
I read good reviews about the hotel here and I can't help but wonder where they come from.
Stayed here with my husband in June 2019. We booked a Club room (we still wanted to have a balcony). We arrived at night, settled us very quickly and the first thing that surprised us in the room was stuffiness. As if you were somewhere in the tropics, we thought that it was okay, apparently no one had lived here for a long time and the room had warmed up... how wrong we were. As a result, it turned out that in this room the air conditioner did not actually work, and when the door to the bathroom was open for half an hour, a charming smell of mold appeared in the room. The source was also found very quickly, the entire ceiling was covered in black mold (I am attaching photos), they also found that we were not given sheets to cover ourselves, as well as soap, the sofa that was present in the room was in strange spots, and wires were sticking out in many places . In the morning there was a meeting with the guide and then with her, we went to the reception, showed photos and we were told that okay, we will move after 12. I would like to say a big thank you to the guide Alina from AneksTour, who tried to help us in all matters. Okay, we came to the reception at the appointed time, the manager first wrote one number on a piece of paper, then thought, crossed out and wrote two others (this is an important fact). As a result, in the first room there was no smell of mold, but the room had no balcony, and we paid extra for the balcony, so we refused, and the second one had a balcony, smelled of mold and had two separate beds that could not be moved due to that they were buried in the wall. We came back to the reception, explained why we were refusing, they shook our heads in response that there were no more options. We thought that it was impossible to live with mold anyway, so we agree to the ECO room, but on the condition that somehow a room with a balcony becomes free, then we are moved there. A miracle happened here! The manager remembered about another number....and writes the room number that he wrote first and crossed out. Brought, it turned out to be an adequate room with a working air conditioner (they already decided not to pay attention to the lack of a kettle, after all, a small amount of mold in the corners of the bathroom and general unkemptness). We think this is happiness, but no. We did not immediately check the safe in the room. The previous tenant didn't remove the code from him. As a result, this problem was solved until the evening, and we sat in the room and waited. Since I really did not want to go to the beach with valuables and documents. It so happened that for the second day of our vacation we spent not resting, but dealing with the staff.
The rest in short. In the future, we were also moved to another room, as there was a stinking trash can in front of the windows and garbage bags stood for several days. They thought there was rubbish, but it turned out that dirty laundry was lying there in the sun. Marinated for 2-4 days and then taken away somewhere. And at the exit you get a conditionally clean towel with stains and which stinks strangely.
Almost everything was good in the new room.... except for the air conditioning, which didn't turn off at all. As a result, I started having health problems and we asked for 3 days to fix it. On the fourth day the problem was solved.
There were also problems with cleaning, from time to time I had to go to the reception and ask for the room to be cleaned (only walk, because the phone in the last room did not work).
Stray dogs walk around the hotel and on the beach, about 60 centimeters high. Here is a mini zoo for you.
However, there were a couple of positives:
1) well done animators. They tried very hard to entertain both children and adults.
2) mini water park. Ride once, availability is nice
3) waiters. Very friendly and polite.
In principle, if you want to get a vacation where you want to leave your rights to a decent vacation every day - this is the perfect place)
We thought that we were just unlucky, but we talked to other Russian-speaking guests - and as a result, out of six married couples - five had similar problems. The sixth seems to be just lucky with the number right away. For the rest it will be hell.
Stayed here with my husband in June 2019. We booked a Club room (we still wanted to have a balcony). We arrived at night, settled us very quickly and the first thing that surprised us in the room was stuffiness. As if you were somewhere in the tropics, we thought that it was okay, apparently no one had lived here for a long time and the room had warmed up... how wrong we were. As a result, it turned out that in this room the air conditioner did not actually work, and when the door to the bathroom was open for half an hour, a charming smell of mold appeared in the room. The source was also found very quickly, the entire ceiling was covered in black mold (I am attaching photos), they also found that we were not given sheets to cover ourselves, as well as soap, the sofa that was present in the room was in strange spots, and wires were sticking out in many places . In the morning there was a meeting with the guide and then with her, we went to the reception, showed photos and we were told that okay, we will move after 12. I would like to say a big thank you to the guide Alina from AneksTour, who tried to help us in all matters. Okay, we came to the reception at the appointed time, the manager first wrote one number on a piece of paper, then thought, crossed out and wrote two others (this is an important fact). As a result, in the first room there was no smell of mold, but the room had no balcony, and we paid extra for the balcony, so we refused, and the second one had a balcony, smelled of mold and had two separate beds that could not be moved due to that they were buried in the wall. We came back to the reception, explained why we were refusing, they shook our heads in response that there were no more options. We thought that it was impossible to live with mold anyway, so we agree to the ECO room, but on the condition that somehow a room with a balcony becomes free, then we are moved there. A miracle happened here! The manager remembered about another number....and writes the room number that he wrote first and crossed out. Brought, it turned out to be an adequate room with a working air conditioner (they already decided not to pay attention to the lack of a kettle, after all, a small amount of mold in the corners of the bathroom and general unkemptness). We think this is happiness, but no. We did not immediately check the safe in the room. The previous tenant didn't remove the code from him. As a result, this problem was solved until the evening, and we sat in the room and waited. Since I really did not want to go to the beach with valuables and documents. It so happened that for the second day of our vacation we spent not resting, but dealing with the staff.
The rest in short. In the future, we were also moved to another room, as there was a stinking trash can in front of the windows and garbage bags stood for several days. They thought there was rubbish, but it turned out that dirty laundry was lying there in the sun. Marinated for 2-4 days and then taken away somewhere. And at the exit you get a conditionally clean towel with stains and which stinks strangely.
Almost everything was good in the new room.... except for the air conditioning, which didn't turn off at all. As a result, I started having health problems and we asked for 3 days to fix it. On the fourth day the problem was solved.
There were also problems with cleaning, from time to time I had to go to the reception and ask for the room to be cleaned (only walk, because the phone in the last room did not work).
Stray dogs walk around the hotel and on the beach, about 60 centimeters high. Here is a mini zoo for you.
However, there were a couple of positives:
1) well done animators. They tried very hard to entertain both children and adults.
2) mini water park. Ride once, availability is nice
3) waiters. Very friendly and polite.
In principle, if you want to get a vacation where you want to leave your rights to a decent vacation every day - this is the perfect place)
We thought that we were just unlucky, but we talked to other Russian-speaking guests - and as a result, out of six married couples - five had similar problems. The sixth seems to be just lucky with the number right away. For the rest it will be hell.
Translated automatically from Russian. View original
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